topic Re: SORRY, YOU CAN’T ACCESS MY EE RIGHT NOW in EE app and website

SORRY, YOU CAN’T ACCESS MY EE RIGHT NOW

amerharky — Mon, 05 Sep 2022 21:32:44 GMT

I keep seeing the above message when trying to login - is anyone else having the same issue?

Re: SORRY, YOU CAN’T ACCESS MY EE RIGHT NOW

Ckh79 — Mon, 05 Sep 2022 21:44:02 GMT

Yes I've been getting this for over a week now

Re: SORRY, YOU CAN’T ACCESS MY EE RIGHT NOW

Soua — Mon, 05 Sep 2022 23:09:10 GMT

The app is a royal pain in the ass at the moment!

Re: SORRY, YOU CAN’T ACCESS MY EE RIGHT NOW

Sarah141 — Mon, 05 Sep 2022 23:37:11 GMT

I've got same issue

Re: SORRY, YOU CAN’T ACCESS MY EE RIGHT NOW

Leanne_T — Tue, 06 Sep 2022 07:41:16 GMT

Morning everyone.

We’re always looking to improve your experience in My EE, bringing in new features and improving the service you receive. That’s why, from time to time we must carry out work that means you may not be able to use these services for a little while. We’re sorry about the inconvenience caused.

Can you access your My EE account this morning?

Leanne.

Re: SORRY, YOU CAN’T ACCESS MY EE RIGHT NOW

amerharky — Tue, 06 Sep 2022 07:47:08 GMT

No, still can not access it! 😭

Amer Harky
MBChB, MRCS, MSc
ST6 Cardiothoracic Surgery - Liverpool Heart and Chest Hospital

Twitter @HarkyAmer

Sent from my 📱 so might be short

Re: SORRY, YOU CAN’T ACCESS MY EE RIGHT NOW

Leanne_T — Tue, 06 Sep 2022 07:49:01 GMT

Hi @amerharky

Are you using the My EE app or My EE account online?

When was the last time you logged in?

Leanne 🙂

Re: SORRY, YOU CAN’T ACCESS MY EE RIGHT NOW

amerharky — Tue, 06 Sep 2022 07:51:08 GMT

Almost two weeks ago, that was when I was able to login. I can’t access the web nor the app to view my bill / tariff…etc

Amer Harky
MBChB, MRCS, MSc
ST6 Cardiothoracic Surgery - Liverpool Heart and Chest Hospital

Twitter @HarkyAmer

Sent from my 📱 so might be short

Re: SORRY, YOU CAN’T ACCESS MY EE RIGHT NOW

Leanne_T — Tue, 06 Sep 2022 07:53:13 GMT

Thanks @amerharky

This is working for me this morning.

I would suggest getting in touch with our mobile care team on 150 and they will get this looked into for you.

Leanne 🙂

Re: SORRY, YOU CAN’T ACCESS MY EE RIGHT NOW

Wildflowers — Wed, 28 Feb 2024 01:01:03 GMT

No!

Re: SORRY, YOU CAN’T ACCESS MY EE RIGHT NOW

Wildflowers — Wed, 28 Feb 2024 01:05:06 GMT

I could access it yesterday via the browser but not today.

How can your website just fall over?

Re: SORRY, YOU CAN’T ACCESS MY EE RIGHT NOW

Katie_B — Wed, 28 Feb 2024 09:06:49 GMT

Good morning @Wildflowers.

Please could you try logging in to the EE app or your EE account online and letting me know if this works?

Katie