topic Re: Unable to gift data in EE app and website

Unable to gift data

Maro210 — Tue, 06 Sep 2022 06:10:17 GMT

I am unable to gift data. I have 3 numbers under my account. For 2 of them (currently we are out of the UK) says we have 0 data. So I am unable to gift data from mine to the 3rd number still in the UK. With an EE internet cut recently it was very important that I gift data. Tried clearing the cache from apps but didn't work.

Re: Unable to gift data

Maro210 — Tue, 06 Sep 2022 06:07:10 GMT

Having the same issue and it didn’t works. App says I have zero data under my number when I haven't used any this month as I am out of country and no roaming charges eitber. Trying to gift data to another number under my account as the holder of that number is still in the UK.

Re: Unable to gift data

James_B — Tue, 06 Sep 2022 08:30:14 GMT

Hi @Maro210,

Welcome to the EE Community. 🙂

Did your allowance refresh when you were outside of the UK? If you are outside your price plans standard countries when your monthly allowances refresh on your bill date the main account holder will not be able to gift data until you return to the UK.

James

Re: Unable to gift data

XRaySpeX — Tue, 06 Sep 2022 13:56:11 GMT

Where are you abroad?

Re: Unable to gift data

Letty3 — Mon, 13 Mar 2023 13:01:45 GMT

I'm still in the UK and having the same problem, it won't let me gift data to a 3rd number on my account. The data has been refreshed yet I still can't gift any across

Re: Unable to gift data

Leanne_T — Mon, 13 Mar 2023 13:27:42 GMT

Hi @Letty3

Thanks for coming here.

Do you get an error message when you try and gift data?

Does this number have any data remaining?

Leanne 🙂