topic Why does ee always update when your needing to update or look for an upgrade in EE app and website

Why does ee always update when your needing to update or look for an upgrade

Jo176 — Mon, 05 Sep 2022 21:25:52 GMT

Ee updates at the worst time. Surely it would be best doing this in the middle of the night rather than when folk are looking to upgrade or make amendments to their account. Banks generally do updates after 1 or 2 am .

Re: Why does ee always update when your needing to update or look for an upgrade

davidroberts316 — Mon, 05 Sep 2022 22:11:07 GMT

Couldn't agree anymore

Re: Why does ee always update when your needing to update or look for an upgrade

Leahmarie777 — Mon, 05 Sep 2022 22:51:50 GMT

Yes I also find that the updates are at the worst possible times - needing to check data allowance or bill info is a nightmare if your in a fast paced situation!!! I called the EE helpline and the lady told me I did not have an EE account lol

Obviously I found it hilarious I passed the security but she couldn’t even find me on the system it made no sense! Major technical errors!

Re: Why does ee always update when your needing to update or look for an upgrade

Leanne_T — Tue, 06 Sep 2022 07:37:38 GMT

Morning everyone.

We’re always looking to improve your experience in My EE, bringing in new features and improving the service you receive. That’s why, from time to time we must carry out work that means you may not be able to use these services for a little while. We’re sorry about the inconvenience caused.

Can you access your My EE account this morning?

Leanne.

Re: Why does ee always update when your needing to update or look for an upgrade

RachaelMC — Tue, 14 Mar 2023 00:17:09 GMT

Because they don't care about their customers needs, clearly!

So frustrating, my daughter is travelling abroad tonight, she messaged me asking for data, but I can't share my data because of this 😤I hope she stays safe and doesn't need to contact anyone 😢

Re: Why does ee always update when your needing to update or look for an upgrade

RachaelMC — Tue, 14 Mar 2023 00:25:11 GMT

I suggest you take note and act upon the sound advice of the custom3rs, going forward, and do your updating of applications at a more suitable hour, when less people are likely to need access to it...definitely would appreciate action above empty words of apology, I'm worried sick tonight, all because I am now unable to share data with my 20yr old daughter on her way to Amsterdam... also...I pay a LOT of money every month to be able to have the whole package, and yet🤷‍♀️ at this time of need, I DON'T have what I am paying for!

Re: Why does ee always update when your needing to update or look for an upgrade

Petal23 — Mon, 19 Feb 2024 23:42:13 GMT

“From time to time” try every single evening I ever log into my account.

Re: Why does ee always update when your needing to update or look for an upgrade

Katie_B — Tue, 20 Feb 2024 07:22:38 GMT

Hello @Petal23.

Are you unable to log in to both the EE app and your EE account online?

Katie