topic Re: Data gifting in EE app and website

Data gifting

Graham17978 — Sun, 04 Sep 2022 18:01:04 GMT

Hi is there a problem with data gifting i have tried via the app i can select the number to gift data from but cant select a number to gift to when i try online the page wont load at all

Re: Data gifting

James_B — Mon, 05 Sep 2022 07:22:32 GMT

Hi @Graham17978,

Welcome to the EE Community. 🙂

Are you able to gift data using My EE online?

James

Re: Data gifting

Graham17978 — Mon, 05 Sep 2022 08:00:56 GMT

Hi no i cant gift data from my ee online the page wont load at all when i try on the app i can pick the number to transfer the data from in the drop down menu but there is no drop down menu for the number i want to transfer to it just wont let you pick a number

Re: Data gifting

James_B — Mon, 05 Sep 2022 08:08:23 GMT

Hi @Graham17978,

Our My EE team is currently investigating the app issue.

Please could you try a different web browser and let me know if you see the same issue with My EE online?

Thanks

James

Re: Data gifting

Graham17978 — Mon, 05 Sep 2022 08:43:16 GMT

I have tried a different browser it still wont work i have logged out if the app as well as uninstall it and reinstalled it i

Re: Data gifting

James_B — Mon, 05 Sep 2022 09:13:56 GMT

Hi @Graham17978,

What happens when you try to gift data via My EE online? Are you able to share any screenshots?

James

Re: Data gifting

Graham17978 — Mon, 05 Sep 2022 09:17:31 GMT

I cant even get to the page to try and gift data it wont load i just get a blank screen

Re: Data gifting

James_B — Mon, 05 Sep 2022 09:19:59 GMT

Hi @Graham17978,

At what point do you see the blank screen? Straight after logging in?

James

Re: Data gifting

Graham17978 — Mon, 05 Sep 2022 09:25:15 GMT

Cant even log in on myee online now get this error

Re: Data gifting

James_B — Mon, 05 Sep 2022 09:43:20 GMT

Hi @Graham17978,

I've just checked and I was able to log in to My EE successfully. Please get in touch with Technical Support so a member of the team can help.

Thanks

James

Re: Data gifting

Graham17978 — Mon, 05 Sep 2022 09:45:36 GMT

It loads up the main page after logging in then if i go on data usage it wont load just get a blank screen i cant even log in now i have attached a screenshot

Re: Data gifting

James_B — Mon, 05 Sep 2022 10:07:55 GMT

Our Technical Support Team will be happy to look into this issue for you @Graham17978

James