topic Re: Gifting data in EE app and website

Gifting data

kellynaomi88 — Sun, 04 Sep 2022 14:44:07 GMT

Is anyone having issues gifting data on the app? Also struggling to do it online, page won’t load.

Re: Gifting data

Gareth43 — Sun, 04 Sep 2022 16:57:18 GMT

Yeah yre not the only one. Loads of people experiencing these kinds problems and i myself have had this problem for ages. Apparently EE are meant to be looking into this problem. But up untill now everything that I was asked to do by EE as failed to fix the issue.

Re: Gifting data

Leanne_T — Mon, 05 Sep 2022 07:07:27 GMT

Hi @kellynaomi88

Thanks for coming to the community.

Is this the same today for you?

What happens when you try and gift data in the app?

Leanne 🙂

Re: Gifting data

Leanne_T — Mon, 05 Sep 2022 07:08:42 GMT

Hi @Gareth43

Thanks for posting.

Have you been back in touch with our mobile care team to let them know the issue is not resolved for you?

Leanne.

Re: Gifting data

kellynaomi88 — Mon, 05 Sep 2022 07:17:25 GMT

Hi Leanne,

There is no drop down for “select who needs data”. I have my mobile and sons iPad on my account and often gift the iPad data.

App is still the same today, I managed to gift on the website last night after going a long way round instead of straight to data usage and gift

Re: Gifting data

Leanne_T — Mon, 05 Sep 2022 07:20:57 GMT

Thanks @kellynaomi88

Have you been able to gift data on the app recently?

If you follow the steps in this post can you view the details and gift data?

Leanne 🙂

Re: Gifting data

kellynaomi88 — Mon, 05 Sep 2022 07:44:35 GMT

I’ve only just downloaded the app as gifting data wasn’t working online so thought I’d try that but doesn’t work, seems I’m not the only one. Looks like a bug on the app

Re: Gifting data

Leanne_T — Mon, 05 Sep 2022 07:46:20 GMT

Thanks @kellynaomi88

Have you tried following the steps in the post I linked?

Do you have those options showing?

Leanne.

Re: Gifting data

kellynaomi88 — Mon, 05 Sep 2022 07:48:14 GMT

That’s how I did it in the app anyway, I didn’t know there was any other way to do it? There isn’t a drop down to select the number I want to gift data to

Re: Gifting data

Leanne_T — Mon, 05 Sep 2022 07:50:26 GMT

Thanks @kellynaomi88

I have sent you a message for some details.

Leanne.

Re: Gifting data

S22user70 — Tue, 28 Feb 2023 16:01:21 GMT

When trying to gift data it says I do not have enough to gift. I have 250gb.

Weirdly when I open the gifting page my number was always at the top being the account holder. Now it's 2nd, so maybe it thinks I'm trying to gift from that one. Even though I amend using the drop down menu.

Re: Gifting data

Katie_B — Tue, 28 Feb 2023 16:09:58 GMT

Hello @S22user70.

Welcome to the community.

Have you tried logging in to your My EE online as well as the app?

Katie

Re: Gifting data

S22user70 — Wed, 01 Mar 2023 10:06:38 GMT

I, yes I've tried on the app and via the browser.

It seems to think one of the other numbers is the account holder. Hence it say it doesn't have enough data to gift.

Regards

Robert

Re: Gifting data

Leanne_T — Wed, 01 Mar 2023 11:17:52 GMT

Hi @S22user70

Can you try logging into the My EE account online and going to account settings, manage numbers and change the account holder.

Does this help you gift the data?

Leanne 🙂

Re: Gifting data

S22user70 — Wed, 01 Mar 2023 15:16:38 GMT

Went into an ee shop today. They explained that bt have put me.kn the wrong contract.

So I now have to get in touch with bt to change it.

Regards

Robert

Re: Gifting data

Leanne_T — Wed, 01 Mar 2023 15:19:50 GMT

Hi @S22user70

Have you transferred to EE and the wrong plan has been applied?

Leanne.