https://community.ee.co.uk/t5/EE-app-and-website/Ungrade/m-p/1167301#M35249 <P>Hi <a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/3050096">@cowann745</a></P> <P>Welcome to the community.</P> <P>Usually when the payment &nbsp;goes through, that completes the order. Have you received anything to say that it hasn't gone through?</P> <P>Chris</P> Sun, 04 Sep 2022 07:54:32 GMT Christopher_G 2022-09-04T07:54:32Z https://community.ee.co.uk/t5/EE-app-and-website/Ungrade/m-p/1167208#M35242 <P>Hi - I have just went to upgrade and followed everything through to the end and it’s taken my upfront cost but not processed the purchase. Can you help&nbsp;</P> Sat, 03 Sep 2022 19:11:35 GMT https://community.ee.co.uk/t5/EE-app-and-website/Ungrade/m-p/1167208#M35242 cowann745 2022-09-03T19:11:35Z https://community.ee.co.uk/t5/EE-app-and-website/Ungrade/m-p/1167301#M35249 <P>Hi <a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/3050096">@cowann745</a></P> <P>Welcome to the community.</P> <P>Usually when the payment &nbsp;goes through, that completes the order. Have you received anything to say that it hasn't gone through?</P> <P>Chris</P> Sun, 04 Sep 2022 07:54:32 GMT https://community.ee.co.uk/t5/EE-app-and-website/Ungrade/m-p/1167301#M35249 Christopher_G 2022-09-04T07:54:32Z