topic Re: Postpaid Sim balance Not Shown in EE app and website

Postpaid Sim balance Not Shown

Azeem_Razzaq — Fri, 02 Sep 2022 12:37:38 GMT

Dear Community, Hope you will be fine, I change my package from prepaid to postpaid but not be able to see my balance online, kindly guide me , how to see my existing balance or help me to where I have to contact for fix that issue.

regards

Re: Postpaid Sim balance Not Shown

Leanne_T — Fri, 02 Sep 2022 13:49:04 GMT

Hi @Azeem_Razzaq

Thanks for coming here.

Can you view your plan in your My EE, is this showing correct?

Can you text BALANCE to 150, does this show your balance?

Leanne 🙂

Re: Postpaid Sim balance Not Shown

Azeem_Razzaq — Fri, 02 Sep 2022 13:59:08 GMT

It’s not shown on my EE app , for that reason I writing here

Sent from my iPhone

Re: Postpaid Sim balance Not Shown

Leanne_T — Fri, 02 Sep 2022 14:15:58 GMT

Thanks @Azeem_Razzaq

Does this information show if you log into your My EE account online? Are the old details still showing?

Leanne.