topic Re: Can’t gift in EE app and website

Can’t gift

T74 — Thu, 01 Sep 2022 23:31:23 GMT

Can’t gift data on the new app - need to transfer data immediately. Not giving me the option to receive data from other number on my account, only gives me the option to buy more data!! Not getting any message that app os closed for maintenance- and i’ve been able to check everything else

Re: Can’t gift

James_B — Fri, 02 Sep 2022 07:20:58 GMT

Hi @T74,

Welcome to the EE Community. 🙂

Are you able to gift data this morning?

James

Re: Can’t gift

T74 — Fri, 02 Sep 2022 07:53:15 GMT

No, still the same this morning!

Re: Can’t gift

James_B — Fri, 02 Sep 2022 08:20:05 GMT

Hi @T74,

What response do you get if you text BALANCE to 150 on the phone you'd like to gift data from?

James

Re: Can’t gift

INXSIVE — Fri, 02 Sep 2022 08:36:45 GMT

Hi,

I'm having exactly the same issue. The 'drop down' to select my wife's phone number is not selectable.

When i text Balance to 150 i have all my data.

My wifes balance resets today, so if she goes over the 250mb standard data, she will most likely be charged

Re: Can’t gift

James_B — Fri, 02 Sep 2022 08:47:27 GMT

Hi @INXSIVE,

Welcome to the EE Community. 🙂

Don't worry, your wife won't be charged if she uses up her allowance, she'll just see a prompt to purchase an add-on.

Do you see the same issue if you log on to My EE online?

James

Re: Can’t gift

INXSIVE — Fri, 02 Sep 2022 08:55:25 GMT

Okay, on Chrome (Desktop) the side panel for gifting was visable, and i've been able to gift data that way.

The side panel with options of gifting, however, was not available in Safari (Browser on desktop)

So, to confirm, i have now managed to gift data using Chrome on a desktop

Still cant use the option to gift in the App. Hopefully it will be sorted by next month when i need to gift again, or ideally, the app will revert back to the old version, and its really not very good at all.

Re: Can’t gift

James_B — Fri, 02 Sep 2022 09:02:06 GMT

Thanks for letting me know @INXSIVE

I've passed your feedback over to the app team.

James

Re: Can’t gift

T74 — Fri, 02 Sep 2022 09:25:14 GMT

All the data is there - it’s an unlimited data plan

Re: Can’t gift

T74 — Fri, 02 Sep 2022 09:27:59 GMT

I get the same issue on the website

Re: Can’t gift

James_B — Fri, 02 Sep 2022 09:42:31 GMT

Hi @T74,

Are you in the UK or roaming? Do you see a particular error message when trying to gift data?

Have you already used 100GB of data or 120GB if you’re on a 5G smart handset plan?

James

Re: Can’t gift

T74 — Fri, 02 Sep 2022 10:50:38 GMT

I’m in the uk - it worked fine on the old app. When i choose the “gift data” i can’t choose who can receive the data

Re: Can’t gift

James_B — Fri, 02 Sep 2022 11:48:57 GMT

How much data have you used from your plan so far this month @T74?

James

Re: Can’t gift

T74 — Fri, 02 Sep 2022 12:04:09 GMT

Most of it.

I’ve just managed to do it by following the advice given by @INXSIVE

I downloaded chrome and did it that way.

Please sort the app out, it makes it much more difficult to use EE. Something to remember when it come to renewing contracts - i’ll be looking elsewhere for all our household contracts

Re: Can’t gift

James_B — Fri, 02 Sep 2022 12:26:00 GMT

I'm glad you got it sorted @T74 🙂

The My EE Team are looking into the app issue now.

James

Re: Can’t gift

CSandL — Tue, 06 Sep 2022 19:52:37 GMT

Is there any update on this? It’s a complete pain!

Re: Can’t gift

James_B — Wed, 07 Sep 2022 07:06:47 GMT

Hi @CSandL,

An app update that resolves this issue will be rolling out very soon.

James