topic Re: can't log into account August 2022, in EE app and website

can't log into account August 2022,

stevietee10 — Wed, 10 Aug 2022 12:00:39 GMT

I can't log into account August 2022, it doesn't say my username or password is incorrect, just " We can't log you in" message comes up.

Anybody else having difficulties and anybody have a solution?

Thanks, steve

Chris_B — Wed, 10 Aug 2022 12:19:16 GMT

@stevietee10 You’ll need to call customer services about this. It might be worth asking for an account reset.

AJDSW19 — Tue, 30 Aug 2022 13:04:51 GMT

I have had same problem for two weeks now tried again today and still no joy. Has anyone been able to get anywhere with customer services?

Leanne_T — Tue, 30 Aug 2022 14:23:55 GMT

What happens when you log in?

Is this happening in the app and online account?

Thanks 🙂

Leanne.

santost1001 — Thu, 01 Sep 2022 13:22:39 GMT

Not sure if it's the same issue for everyone else.

App is fine for me, but when logging into the online account, the website immediately logs me out after inputting login details.

It also gives my the following message after logging: "You've successfully logged out".

Leanne_T — Thu, 01 Sep 2022 13:29:04 GMT

Thanks for the details 🙂

Have you tried a different web browser?

Leanne 🙂

santost1001 — Thu, 01 Sep 2022 13:31:08 GMT

I have, yes.

I tried Chrome via Incognito and also Microsoft Edge.

Leanne_T — Thu, 01 Sep 2022 13:32:36 GMT

In this case, please call us on 150 and the team will raise a support ticket for your My EE account 🙂

Leanne.