topic Re: lOGIN ERROR in EE app and website

lOGIN ERROR

sintec — Tue, 30 Aug 2022 07:22:11 GMT

I get:

LOGIN - ERROR

We're working on fixing this page. In the meantime, find help at ee.co.uk/help

So i can't get my bills and find any information, because of this error.

Thanks

Re: lOGIN ERROR

Leanne_T — Tue, 30 Aug 2022 09:07:54 GMT

Morning @sintec

Thanks for coming here.

Are you able to log into the My EE app, or do you get the same error message?

How long ago did you last access your My EE account?

Thanks.

Leanne 🙂

Re: lOGIN ERROR

SA116 — Tue, 30 Aug 2022 10:07:51 GMT

@sintec wrote:
Hi

I get:
LOGIN - ERROR
We're working on fixing this page. In the meantime, find help at ee.co.uk/help
So i can't get my bills and find any information, because of this error.

Thanks

Hi,

Same here.

Used incorrect email first login attempt. Then corrected it. Even opening the login page on my browser results in this error page being shown.

I log on once a month to download my bill.

Thanks.

Re: lOGIN ERROR

Leanne_T — Tue, 30 Aug 2022 10:12:30 GMT

Hi @SA116

Please give us a call on 150 and the team will get this looked into for you.

Leanne 🙂

Re: lOGIN ERROR

sintec — Tue, 30 Aug 2022 10:37:08 GMT

Thanks for answer.

Actually i don't have My EE app, I use only website, to download bill. The last time was a month ago. Everything was good and i have downloaded it. but this time, when I am trying to log in there is this message about login error.

Thanks

Re: lOGIN ERROR

sintec — Tue, 30 Aug 2022 10:39:28 GMT

I am not able to contact u by phone, because I am in other country. Maybe you can give your email or smth?

Re: lOGIN ERROR

Leanne_T — Tue, 30 Aug 2022 11:58:07 GMT

Hi @sintec

Sorry we have no email address, our contact details can be found on the Contact us page.

Can you try downloading the My EE app and see if you can view your bills?

Leanne.

Re: lOGIN ERROR

MD20221 — Wed, 31 Aug 2022 07:16:26 GMT

I havent been able to login for 2 or 3 weeks.

How are we supposed to get our invoices and check for any non contract charges.

Simply not good enough.

Re: lOGIN ERROR

MD20221 — Wed, 31 Aug 2022 07:17:17 GMT

The app is no substitute for online Access.

Re: lOGIN ERROR

sintec — Wed, 31 Aug 2022 07:25:26 GMT

Thanks Leanne , with app I can see my bills, but i also want to be able to see them on website.

Thanks

Re: lOGIN ERROR

sintec — Wed, 31 Aug 2022 09:30:55 GMT

Leanne, thanks one more time, website is working now too.

Thanks a lot

Re: lOGIN ERROR

Leanne_T — Wed, 31 Aug 2022 09:42:49 GMT

Thanks for coming back and letting us know @sintec

Leanne 🙂