topic Re: I have problems in EE app and website

I have problems

anioangelow — Sun, 28 Aug 2022 17:33:39 GMT

hello i am applying for a phone but the bank i have given does not allow your team to make the payment i want to ask you to return my deposit and apply with another account i don't speak english thank you

Re: I have problems

MozzaSec — Sun, 28 Aug 2022 17:43:30 GMT

@anioangelow

The payment isn'r held by EE. your bank have put it on hold, and will release it within the next 24- 10days, so you will need to wait for this.

Bare in mind that you will be credit checked each time you apply, and you may be declined for a contract.

Re: I have problems

XRaySpeX — Sun, 28 Aug 2022 17:55:58 GMT

There won't be any deposit to return if your bank has refused to make the payment.

Re: I have problems

Schockwave — Sun, 28 Aug 2022 17:59:46 GMT

Hello @anioangelow ,

Welcome to the community,

This is not customer service, you have to speak to EE about this. There is an address you can write to them, by clicking on contact EE.

EE will return the deposit if the payment does not go through.