topic Re: Data Gifting in EE app and website

Data Gifting

JamieV123 — Sun, 28 Aug 2022 14:22:51 GMT

I want to gift data to a family member who’s contract is also in my name but I can’t find this family usage section of the app anywhere, the help page doesn’t indicate how to get to it. Saw that it might have been moved to the mobile plan section of that app but I click that and don’t see anything about data gifting.

Re: Data Gifting

Leanne_T — Sun, 28 Aug 2022 15:29:44 GMT

Hi @JamieV123

Thanks for coming here.

Have you been able to gift data to this number previously?

Do you have both numbers on the same bill?

Leanne 🙂

Re: Data Gifting

JamieV123 — Sun, 28 Aug 2022 15:32:03 GMT

I’ve not gifted data before but both numbers are both on the same bill

Re: Data Gifting

Leanne_T — Sun, 28 Aug 2022 15:33:24 GMT

Thanks @JamieV123

Please see this great post from @Chris_B on how to gift data in the new My EE app.

Does this work for you?

Leanne.

Re: Data Gifting

JamieV123 — Sun, 28 Aug 2022 15:35:20 GMT

I already tried this and it didn’t work for me. The data gifting section doesn’t appear

Re: Data Gifting

Leanne_T — Sun, 28 Aug 2022 15:36:52 GMT

In this case please give us a call on 150 @JamieV123

The team will get this looked into for you.

Leanne 🙂

Re: Data Gifting

JamieV123 — Sun, 28 Aug 2022 15:36:59 GMT

Okay, thank you

Re: Data Gifting

Leanne_T — Sun, 28 Aug 2022 15:37:54 GMT

No problem @JamieV123

Leanne 🙂