topic Re: Family usage tab missing in EE app and website

Family usage tab missing

ac1786 — Wed, 13 Jul 2022 04:48:02 GMT

Family usage tab is not on my app where it used to be.

Deleted and re-installed app. Searched through settings, the app, the website and the help forum several times with no joy.

Re: Family usage tab missing

Christopher_G — Wed, 13 Jul 2022 08:13:21 GMT

Hi and welcome to the community, @ac1768

Are you able to use the data gifting services through the My EE desktop site?

Chris

Re: Family usage tab missing

ac1786 — Wed, 13 Jul 2022 08:45:40 GMT

I cant see that either. Only a guide with a video telling me to use the EE app and go family usage. Is there another method?

Re: Family usage tab missing

Chriscooper55 — Sat, 27 Aug 2022 18:17:06 GMT

I can’t find it

Re: Family usage tab missing

Rheas1 — Sat, 27 Aug 2022 21:19:32 GMT

I’m having the same issue, can anyone help

Re: Family usage tab missing

Username5025 — Sat, 27 Aug 2022 21:29:11 GMT

On the app home page press mobile plan. It’s on there. It can’t get any simpler. It literally idiot proof.

Re: Family usage tab missing

Rheas1 — Sat, 27 Aug 2022 21:39:03 GMT

Hi, I have been an ee customer for over 15 years. They have done an update and this is now not showing.

xan anyone tell me why

Re: Family usage tab missing

Christopher_G — Sun, 28 Aug 2022 07:31:16 GMT

Hi @Rheas1

Is it available in the desktop My EE account?

Chris

Re: Family usage tab missing

Rheas1 — Sun, 28 Aug 2022 20:05:57 GMT

I’ve tired this today and it’s not on their either

Re: Family usage tab missing

Leanne_T — Mon, 29 Aug 2022 06:40:42 GMT

Hi @Rheas1

Thanks for trying.

In this case, please call us on 150 the team will get this looked into for you.

Leanne 🙂

Re: Family usage tab missing

Bubbles19 — Thu, 24 Nov 2022 19:05:10 GMT

I cannot see family usage either

Re: Family usage tab missing

Chris_B — Thu, 24 Nov 2022 20:52:28 GMT

@Bubbles19 That’s because it’s not on the new app this thread is about the old app that you can not longer use.

you open the app and on the first page you scroll down to

Re: Family usage tab missing

hawkeye471 — Thu, 11 May 2023 09:29:15 GMT

The video is so unhelpful. You assume we have families and it doesnt really explain how to gift!

NO family usage section

When i try to add an extra number (4gee wifi) it reminds me im the account holder and says its inaccurate?

Re: Family usage tab missing

James_B — Thu, 11 May 2023 11:59:05 GMT

Hi @hawkeye471,

What is the full error message you see when trying to add your number to your My EE account?

James

Re: Family usage tab missing

hawkeye471 — Thu, 11 May 2023 12:32:18 GMT

an account holder for this number already exists

Re: Family usage tab missing

James_B — Thu, 11 May 2023 12:40:31 GMT

Hi @hawkeye471,

That message indicates the number is already associated with another email address.

Please get in touch with Customer Care and a member of the team will remove it for you.

Thanks 🙂

James

Re: Family usage tab missing

hawkeye471 — Sat, 13 May 2023 00:25:00 GMT

Why remove? It should be on the same account,same email as it was included in my broadband package when i changed my plan.

Re: Family usage tab missing

Christopher_G — Sat, 13 May 2023 06:57:08 GMT

I think @James_B meant they'll remove the association to another account so that it can be added to the correct one, @hawkeye471

Chris