topic Re: MyEE-app -- landing page>> "Data remaining" in EE app and website

MyEE-app -- landing page>> "Data remaining"

354- — Fri, 26 Aug 2022 22:44:59 GMT

Anyway to fix the "Data remaining" dashboard within the My EE app? Running Google play Version 5.6.3 (125977). This started to appear when the new My EE app was released. Routine of uninstall, reinstall, doesn't seem to fix that part. I make use of a PAYG account.

Something went wrong and we cannot show you your remaining data at the moment

Re: MyEE-app -- landing page>> "Data remaining"

XRaySpeX — Sat, 27 Aug 2022 01:49:43 GMT

It should've been fixed last night. In fact you were the 1 who said it was.

Re: MyEE-app -- landing page>> "Data remaining"

Schockwave — Sat, 27 Aug 2022 10:20:54 GMT

@354- , have you taken a look again today to see if it is now showing?

Re: MyEE-app -- landing page>> "Data remaining"

354- — Sat, 27 Aug 2022 15:57:49 GMT

@XRaySpeX - Thanks, for checking this screenshot. This mini "Data remaining" dashboard on this post is different to the allowances dashboard that was all displaying zeros, as far as I can tell? This screenshot is the first page I see on the My EE app, after logging into the My EE app. When I navigate into "Mobile plan" button then the "Pack" itself, I can see the allowances from the pack I make use of.

@Schockwave - Yes, the allowance dashboard was displaying as expected yesterday.

@XRaySpeX & @Schockwave

Do you have a PAYG account, do you see the same in the My EE app too?!

Re: MyEE-app -- landing page>> "Data remaining"

XRaySpeX — Sat, 27 Aug 2022 15:57:48 GMT

OK. My "Data remaining" dashboard after logging to app is OK

Re: MyEE-app -- landing page>> "Data remaining"

354- — Sat, 27 Aug 2022 21:48:45 GMT

OK, @XRaySpeX , thanks for checking your dashboard. Does yours show an information graphic, or just text or just figures?

Hopefully that section will update on my device in the next version of the My EE app. 🎲

Re: MyEE-app -- landing page>> "Data remaining"

XRaySpeX — Sat, 27 Aug 2022 23:39:37 GMT

Like this:

Re: MyEE-app -- landing page>> "Data remaining"

354- — Sun, 28 Aug 2022 09:59:10 GMT

Your screenshot definitely shows that section is working in the app!

I tried installing the Beta version (5.5.0) of the app too to see if a newer version might help; that small section still seems to be returning "Something went wrong...". Must be a software bug somewhere or my PAYG account has gone dodgy somewhere.

Re: MyEE-app -- landing page>> "Data remaining"

Schockwave — Sun, 28 Aug 2022 09:59:51 GMT

@354- , I do not have pay as you go, but can still see how much data is remaining.