EE iOS iPhone app update

richyrichy — Fri, 26 Aug 2022 22:06:10 GMT

I have updated the EE app on the iPhone and I already miss the previous version.

Each time I open the app it asks me to sign in. Doesn’t recognise my auto login using Face ID (the previous version did)

Then each time it asks me to set a pin and keeps trying to access the EE online website. Even if I tick the box to remember my details, still have to go through the whole shenanigans each time.

Can I go back to the previous version? Was much better. This version is painful.

Re: EE iOS iPhone app update

Leanne_T — Sat, 27 Aug 2022 06:33:04 GMT

Hi @richyrichy

Thanks for posting on the community.

To use a different log in option, could you try deleting the app and reinstalling this, when you are asked if you would like to set up a 4 digit PIN code please say yes to this option.

You will then be able to select how you would like to log in and see the available options.

Let me know how you get on.

Leanne 🙂

topic Re: EE iOS iPhone app update in EE app and website

EE iOS iPhone app update

Re: EE iOS iPhone app update