https://community.ee.co.uk/t5/EE-app-and-website/quot-No-plans-avaliable-quot-unable-to-upgrade/m-p/1164571#M34790 <P>Hi <a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/3030542">@Salsa0209</a></P> <P>Thanks for coming back to us.&nbsp;</P> <P>If you give us a call the team will be able to get your My EE account looked into and raise a support ticket if needed to get this resolved. You would then have the option to upgrade online.</P> <P>Leanne.</P> Sat, 27 Aug 2022 05:47:11 GMT Leanne_T 2022-08-27T05:47:11Z https://community.ee.co.uk/t5/EE-app-and-website/quot-No-plans-avaliable-quot-unable-to-upgrade/m-p/1164396#M34742 <P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="Screenshot_20220820-201741_Samsung Internet.jpg" style="width: 1080px;"><img src="https://community.ee.co.uk/t5/image/serverpage/image-id/22838iB33CF634DDDC5EAD/image-size/medium?v=v2&amp;px=400" role="button" title="Screenshot_20220820-201741_Samsung Internet.jpg" alt="Screenshot_20220820-201741_Samsung Internet.jpg" /></span></P><P> </P> Fri, 26 Aug 2022 14:45:58 GMT https://community.ee.co.uk/t5/EE-app-and-website/quot-No-plans-avaliable-quot-unable-to-upgrade/m-p/1164396#M34742 Salsa0209 2022-08-26T14:45:58Z https://community.ee.co.uk/t5/EE-app-and-website/quot-No-plans-avaliable-quot-unable-to-upgrade/m-p/1164447#M34752 <P>Hi <a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/3030542">@Salsa0209</a></P> <P>Welcome to the community.</P> <P>If you have a chat with our <A href="https://ee.co.uk/contact-ee" target="_blank">Mobile Care team</A>, they'll be able to see if they can find a plan they can offer for that device.</P> <P>Chris</P> Fri, 26 Aug 2022 16:34:30 GMT https://community.ee.co.uk/t5/EE-app-and-website/quot-No-plans-avaliable-quot-unable-to-upgrade/m-p/1164447#M34752 Christopher_G 2022-08-26T16:34:30Z https://community.ee.co.uk/t5/EE-app-and-website/quot-No-plans-avaliable-quot-unable-to-upgrade/m-p/1164501#M34765 That kinda defeats the object of the app, I want to be able to view the plans, and I have spent 6hrs with them over the space off 3 months trying to get it sorted, and am going to move supplier as what's the point of having a app if you cannot use what you advertise.<BR /><BR />Get Outlook for Android&lt;&gt; Fri, 26 Aug 2022 19:22:08 GMT https://community.ee.co.uk/t5/EE-app-and-website/quot-No-plans-avaliable-quot-unable-to-upgrade/m-p/1164501#M34765 Salsa0209 2022-08-26T19:22:08Z https://community.ee.co.uk/t5/EE-app-and-website/quot-No-plans-avaliable-quot-unable-to-upgrade/m-p/1164571#M34790 <P>Hi <a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/3030542">@Salsa0209</a></P> <P>Thanks for coming back to us.&nbsp;</P> <P>If you give us a call the team will be able to get your My EE account looked into and raise a support ticket if needed to get this resolved. You would then have the option to upgrade online.</P> <P>Leanne.</P> Sat, 27 Aug 2022 05:47:11 GMT https://community.ee.co.uk/t5/EE-app-and-website/quot-No-plans-avaliable-quot-unable-to-upgrade/m-p/1164571#M34790 Leanne_T 2022-08-27T05:47:11Z https://community.ee.co.uk/t5/EE-app-and-website/quot-No-plans-avaliable-quot-unable-to-upgrade/m-p/1166202#M35074 <P>i have called 5 times and spent a total of around 8hrs trying to get this sorted with no luck, to the point where my 5 contracts I have with you I am going to move 2 that are due for upgrade now as i want to view the plans myself online.&nbsp;</P> Wed, 31 Aug 2022 21:58:15 GMT https://community.ee.co.uk/t5/EE-app-and-website/quot-No-plans-avaliable-quot-unable-to-upgrade/m-p/1166202#M35074 Salsa0209 2022-08-31T21:58:15Z https://community.ee.co.uk/t5/EE-app-and-website/quot-No-plans-avaliable-quot-unable-to-upgrade/m-p/1166246#M35076 <P>Hi <a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/3030542">@Salsa0209</a>,</P> <P>Did Customer Care raise a support ticket for the issue with your account?</P> <P>James</P> Thu, 01 Sep 2022 07:09:28 GMT https://community.ee.co.uk/t5/EE-app-and-website/quot-No-plans-avaliable-quot-unable-to-upgrade/m-p/1166246#M35076 James_B 2022-09-01T07:09:28Z https://community.ee.co.uk/t5/EE-app-and-website/quot-No-plans-avaliable-quot-unable-to-upgrade/m-p/1166273#M35079 <P>yes, and never heard nothing back, this was done twice<span class="lia-unicode-emoji" title=":pouting_face:">😡</span></P> Thu, 01 Sep 2022 09:32:42 GMT https://community.ee.co.uk/t5/EE-app-and-website/quot-No-plans-avaliable-quot-unable-to-upgrade/m-p/1166273#M35079 Salsa0209 2022-09-01T09:32:42Z https://community.ee.co.uk/t5/EE-app-and-website/quot-No-plans-avaliable-quot-unable-to-upgrade/m-p/1166275#M35080 <P>I would have thought as I had been a valued customer since 2012, and hold 5 contracts with you and my internet, you would have done anything to get this working to keep my custom, but seems that is not the case, All i get its alright we can upgrade for you over the phone- but I wanted to view the phones and plans myself at my own lesiure</P> Thu, 01 Sep 2022 09:36:12 GMT https://community.ee.co.uk/t5/EE-app-and-website/quot-No-plans-avaliable-quot-unable-to-upgrade/m-p/1166275#M35080 Salsa0209 2022-09-01T09:36:12Z https://community.ee.co.uk/t5/EE-app-and-website/quot-No-plans-avaliable-quot-unable-to-upgrade/m-p/1166278#M35081 <P>Hi <a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/3030542">@Salsa0209</a>,</P> <P>I'm sorry to hear you haven't received an update yet. Our Customer Care Team will be happy to check the progress of your ticket if you <A href="https://ee.co.uk/contact-ee" target="_blank">get in touch</A>.</P> <P>James</P> Thu, 01 Sep 2022 09:39:42 GMT https://community.ee.co.uk/t5/EE-app-and-website/quot-No-plans-avaliable-quot-unable-to-upgrade/m-p/1166278#M35081 James_B 2022-09-01T09:39:42Z