topic Re: Extremely disappointed that once again the app is down. Once again can’t use! in EE app and website

Extremely disappointed that once again the app is down. Once again can’t use!

Natalie2021 — Wed, 24 Aug 2022 03:29:29 GMT

Re: Extremely disappointed that once again the app is down. Once again can’t use!

Leanne_T — Wed, 24 Aug 2022 07:55:38 GMT

Hi @Natalie2021

Thanks for coming to the community.

Are you able to access the My EE app this morning?

Thanks 🙂

Leanne.

Re: Extremely disappointed that once again the app is down. Once again can’t use!

Natalie2021 — Fri, 26 Aug 2022 12:21:08 GMT

As from this morning yes, however some of the options are coming up as
inaccessible with a heading which reads "Our fault not yours ..."

Please can you confirm that my son's phone does not have to be turned off
and on again for the data block to be put in place - as this would
totally defeat the object.
I have looked at this, this morning and need clarification on this.

Thank you

natalie

Re: Extremely disappointed that once again the app is down. Once again can’t use!

Leanne_T — Fri, 26 Aug 2022 13:10:00 GMT

Hi @Natalie2021

Are you wanting to block data on his number by turning this off in the My EE app?

If so, this would block any data usage without the phone needing to be turned off.

Leanne.