topic The new EE app in EE app and website

The new EE app

LaurenceR — Thu, 25 Aug 2022 20:01:01 GMT

I always opened the app on my iPad.

when I try now I get the message app being upgraded

this problem has occurred for three days, what is wrong

Re: The new EE app

Schockwave — Thu, 25 Aug 2022 21:42:14 GMT

Hello @LaurenceR ,

Welcome to the community,

Have you clicked on App Store to look for the new version of My EE App? There is a new version and you will have to register again, not sure why it has not automatically updated, but I often click on App Store to see if there are any updates. If it is not showing there, then do a search in the App Store for the new version.

Re: The new EE app

LaurenceR — Thu, 25 Aug 2022 22:30:00 GMT

I have been to the App Store, it will not allow me to update only open the app that does not work. What should I do next, thanks

Re: The new EE app

Leanne_T — Fri, 26 Aug 2022 06:24:25 GMT

Hi @LaurenceR

Can you try deleting the app and then reinstalling this through the app store, does this work for you?

Leanne 🙂