topic Re: More than 3 users in EE app and website

More than 3 users

ZofiaBenfield — Thu, 25 Aug 2022 09:25:40 GMT

I have just joined EE from BT. They could only add 3 out of 4 family members to my account. They cannot seem to add a fourth. Has anyone had this issue and how did they solve it?

Re: More than 3 users

Christopher_G — Thu, 25 Aug 2022 11:25:34 GMT

Hi @ZofiaBenfield

Welcome to the community.

Did they say why? What happened with the fourth one?

Chris

Re: More than 3 users

ZofiaBenfield — Thu, 25 Aug 2022 11:56:08 GMT

Apparently you cannot have more than 3 users on your bill until they have 3 months of credit history.

Re: More than 3 users

Christopher_G — Thu, 25 Aug 2022 12:42:50 GMT

Ah, I see, @ZofiaBenfield.

We'll do our best to add the other one for you when you're eligible for another line on your account.

Chris