topic Re: removing parental controls in EE app and website

removing parental controls

bigve — Tue, 23 Aug 2022 22:50:23 GMT

I have read this and other instructions but none of it is available or works;

https://ee.co.uk/help/help-new/safety-and-security/content-lock/switching-content-lock-on-or-off

just joined, there is NO blocking page displayed for me to try and enter any CC details when I access restricted websites, I just get "ERR_CONNECTION_RESET" on the page, tried from chrome an edge same result.

There is NO WHERE in the account settings to turn it off with the 'my ee' account - just endless instructions of how to do it, none of which work.

You can only change it to strict or moderate it seems from texting 150 from the router (Tried texting OFF but that doesnt work)

I was going to look at the app but that is down for maint!!!

office is closed now.

You literally could not make this up, mind bendingly incompetent

Re: removing parental controls

Christopher_G — Wed, 24 Aug 2022 07:32:29 GMT

Hi @bigve

Welcome to the community.

Are you able to get into the app to change it now?

Chris

Re: removing parental controls

bigve — Wed, 24 Aug 2022 08:24:34 GMT

HI,

thanks for responding

No, I have gone into the app and then settings then ID verification, click on that and I get "you havent requested ID verficiation yet...." and NO (I repeat no) option to request it!!!!

are you haveing other issues you are aware of?

I couldnt loginto my account or reply to this forum message for about 1/2 hour this morning

my usage allowance in the app and on the web is obv incorrect and is showing OB remaining, this is after buying a 100GB pack yesterday and despite me browsing freely (apart from adult sites) using ee.

Re: removing parental controls

Leanne_T — Wed, 24 Aug 2022 08:38:04 GMT

Hi @bigve

As your account is pay as you go, to remove the content lock you would need to call us on 150.

The team will be happy to help 🙂

Leanne.

Re: removing parental controls

bigve — Wed, 24 Aug 2022 08:42:11 GMT

ok will do thanks, I need to ask about all the data showing as zero and another issue

also the phone systems yesterday were so bad (everyone sounded like a dalek and I couldnt undertsand them, they said there were systems problems and couldnt help me and to call back for a different query? - doe that sound correct ??)

a final point - why on earth though, is no mention made of this anywhere in the instructions, the app or my account, in fact the instructions suggest otherwise.....

Re: removing parental controls

Leanne_T — Wed, 24 Aug 2022 08:50:13 GMT

Hi @bigve

Sorry to hear this, please try us again today and the team will certainly get this looked into.

Thanks for the feedback for the content lock, I will send this to the relevant team.

Leanne.