topic Re: Current usage in EE app and website

Current usage

Paddyone1 — Mon, 22 Aug 2022 13:13:44 GMT

I cannot seem to access my current usage. When I click on it all that comes up is a blank screen

Re: Current usage

Christopher_G — Mon, 22 Aug 2022 15:29:16 GMT

Hi @Paddyone1

Welcome to the community.

Does this happen on more than one device/browser?

Chris

Re: Current usage

Paddyone1 — Mon, 22 Aug 2022 16:09:08 GMT

Hi yes on
My iPhone and iPad. Thanks

Sent from my iPhone

Re: Current usage

Christopher_G — Mon, 22 Aug 2022 16:33:17 GMT

Is it on both the app and the My EE desktop site, @Paddyone1?

Chris

Re: Current usage

Paddyone1 — Mon, 22 Aug 2022 17:25:32 GMT

Hi Chris yes it is on both. Was working fine yesterday and today just blank screens thanks

Re: Current usage

Christopher_G — Mon, 22 Aug 2022 17:29:10 GMT

OK thanks for confirming, @Paddyone1.

I would suggest speaking with our technical support team to see if they can help you with this.

Chris

Re: Current usage

Paddyone1 — Tue, 23 Aug 2022 14:59:39 GMT

when I log in on my iPad to my EE and tap current usage all I get now is a blank screen

is there anything I can do to rectify this please

Re: Current usage

BrendonH — Tue, 23 Aug 2022 15:07:08 GMT

There seems to be an issue as several others are having the same issue.

I suggest you wait for an fix from EE

Re: Current usage

Christopher_G — Tue, 23 Aug 2022 16:48:31 GMT

Hi @Paddyone1

Did you speak to our technical support team?

Do you see the information you need on our add-on status checker?

Chris

Re: Current usage

Paddyone1 — Tue, 23 Aug 2022 17:16:17 GMT

Hi I’ve been flat out at work so haven’t been able to call. A member of my family has been using my phone and I just needed to check what numbers they have called for personal reasons thanks

Re: Current usage

Cristian29_ — Tue, 23 Aug 2022 19:23:42 GMT

I am having the same issue, hopefully they will fix it soon

Re: Current usage

Gareth43 — Tue, 23 Aug 2022 20:03:39 GMT

I’ve been having this issue on old app and new app and the website. Some days it will work but most it won’t. Tried everything and nothing I do changes it. I’m sorry but why can’t EE have a working app and or website. It can’t be that hard. Plenty of others seem to do it.

Re: Current usage

Paddyone1 — Thu, 25 Aug 2022 15:17:32 GMT

That’s exactly what’s happening to me. I’ve been unable to see current usage since last week. Very disappointing

Re: Current usage

Nickygw — Thu, 25 Aug 2022 17:43:37 GMT

Having the same issue, on the website and the App. Deleted the App and reloaded but that made no difference.

Re: Current usage

Paddyone1 — Sat, 27 Aug 2022 23:04:51 GMT

still unable to access my current usage on both the website and app. Been over a week now. Is anyone else the same

Re: Current usage

Christopher_G — Sun, 28 Aug 2022 07:33:38 GMT

Did you speak to our technical support team, @Paddyone1?

Chris