topic Re: App in EE app and website

App

Gosh123 — Tue, 23 Aug 2022 09:16:58 GMT

Why am I being asked to register for my App when I have already done so and have used on many occasions

Re: App

Schockwave — Tue, 23 Aug 2022 10:56:44 GMT

Welcome to the community,

Because it is a new app, we have all had to do it, then you can use it as normal, you only have to do it once with the details that you already have with the old app.

Re: App

Gosh123 — Tue, 23 Aug 2022 12:21:08 GMT

Sent from my iPhone

Re: App

Homecare — Sat, 08 Apr 2023 20:14:29 GMT

Same as me I can't log in keeps saying I am already registered

Re: App

fhc102 — Wed, 19 Apr 2023 20:40:48 GMT

The apps not working and it’s says I am not the account holder . But I can log into the website and see everything; but not in apps why ?

Re: App

James_B — Thu, 20 Apr 2023 06:47:06 GMT

Hi @fhc102,

Welcome to the EE Community. 🙂

It looks like you have registered in My EE as the user, rather than the account holder.

To update this, please log in to My EE and select Account settings > Manage numbers from the menu.

Hope this helps.

James