topic Can't update add on for data sim in EE app and website

Can't update add on for data sim

bakura — Tue, 23 Aug 2022 07:20:13 GMT

I keep trying to update my mifi data sim but every time I click add-on.ee.co.uk like it says it takes me to a forbidden page and my data is running out.

Re: Can't update add on for data sim

James_B — Tue, 23 Aug 2022 10:03:42 GMT

Hi @bakura,

Please can you clear your web browser's cookies and cache and let me know if you still see the same issue?

Thanks

James

Re: Can't update add on for data sim

bakura — Tue, 23 Aug 2022 11:09:45 GMT

I'm pretty sure it's not the browser (and I don't know how to clear it from the tablet anyway as I stuck at technology) as I tried it with 2 browser's on my tablet and had the same problem. Also I have 2 account's 1 for my phone and 1 for my mifi and the one for the phone is fine, also had the same problem trying to do it on my laptop.

Re: Can't update add on for data sim

James_B — Tue, 23 Aug 2022 12:57:51 GMT

Hi @bakura,

Are you connected to your data SIM when trying to access add-on.ee.co.uk?

James

Re: Can't update add on for data sim

bakura — Tue, 23 Aug 2022 13:56:07 GMT

Yes, just tried it.

Re: Can't update add on for data sim

James_B — Tue, 23 Aug 2022 14:06:28 GMT

Do you see the same issue if you connect your phone to your router and go to add-on.ee.co.uk @bakura?

James

Re: Can't update add on for data sim

bakura — Tue, 23 Aug 2022 16:36:55 GMT

Yep same problem.

Re: Can't update add on for data sim

Christopher_G — Tue, 23 Aug 2022 17:38:34 GMT

Thanks, @bakura

I'd suggest speaking to our mobile care team so they can help you with this.

Chris