topic Allowances are showing as zero - data mins and texts in EE app and website

Allowances are showing as zero - data mins and texts

peterg — Mon, 22 Aug 2022 22:14:08 GMT

All my allowances are showing as zero accross the board normally 510 MB, 215 mins & 75 texts - is this a network error? This is on the app and the website

Re: Allowances are showing as zero - data mins and texts

jlawjay — Mon, 22 Aug 2022 21:12:20 GMT

Hi,

I bought two Pay as you go SIMs, one with £10 and the other £15 packs, from EE's online shop. For both sims, with them in the phone, I can only receive but not send SMS and make calls, with a message saying that there is not enough credit. I also cannot use mobile data. Sending AL to 150 got a reply with "Your current balance as of today 19:34 is £0.00", for both sim cards.

Could you please let me know how to activate the pack that I purchased with the SIM card?

Thanks

J Law

Re: Allowances are showing as zero - data mins and texts

354- — Mon, 22 Aug 2022 22:25:17 GMT

@peterg - same here too. Though the pack is definitely active, had to double check using http://add-on.ee.co.uk , when that URL does work occasionally when on 4G EE Network.

Zero-Zero-Zero

Re: Allowances are showing as zero - data mins and texts

peterg — Mon, 22 Aug 2022 22:28:44 GMT

Some comfort in not being alone, I suppose - why is it always in the dead of night>

Re: Allowances are showing as zero - data mins and texts

peterg — Mon, 22 Aug 2022 22:29:24 GMT

also no response on 150 number

Re: Allowances are showing as zero - data mins and texts

354- — Mon, 22 Aug 2022 22:32:18 GMT

Maybe something new coming? Or probably general maintenance.

Re: Allowances are showing as zero - data mins and texts

peterg — Mon, 22 Aug 2022 22:36:36 GMT

Possible I suppose, though it would've been nice to get a heads up (professional even) maybe a banner on the website?

Re: Allowances are showing as zero - data mins and texts

XRaySpeX — Mon, 22 Aug 2022 23:04:31 GMT

Where are you?

Re: Allowances are showing as zero - data mins and texts

HermanHui — Mon, 22 Aug 2022 23:10:54 GMT

My 100 GB data is all gone/lost just in one day? Also my texts and calls, is all gone to Zero, what going on EE?

I try to check my EE app and website my EE. Still appear anything on 0 or Errors on page, it really frustrating and forced myself to buy another add-on-site😰😰😰

Re: Allowances are showing as zero - data mins and texts

XRaySpeX — Mon, 22 Aug 2022 23:11:00 GMT

@jlawjay : Did you pay £10 & £15 respectively for them or were they free? If the former, did they come with e-Vouchers top-up codes?

Re: Allowances are showing as zero - data mins and texts

peterg — Mon, 22 Aug 2022 23:19:08 GMT

Glasgow - thanks though the options have changed and they are of course closed - Though I got a response from 150 - 508 of 510 MB, 214 of 215 mins and 75 of 75 texts Thanks for you help.

Re: Allowances are showing as zero - data mins and texts

jlawjay — Mon, 22 Aug 2022 23:22:36 GMT

Yes, I paid £10 & £15 respectively for them. But there were no e-Vouchers top-up codes in the packages.

Thanks,

Re: Allowances are showing as zero - data mins and texts

peterg — Mon, 22 Aug 2022 23:26:59 GMT

send AL to 150 you'll get an update eventually - It's still there you just can't see it - not great but something I suppose

Re: Allowances are showing as zero - data mins and texts

354- — Mon, 22 Aug 2022 23:30:06 GMT

Just ran a speed test via fast.com on my mobile device with EE sim, just over 100Mbps. I guess that part of the dashboard is slightly messed up. Was hoping, moving some data around or making some use of some minutes would get the dashboard to respond and update with new usage/activity stats.

Re: Allowances are showing as zero - data mins and texts

peterg — Mon, 22 Aug 2022 23:39:47 GMT

Thanks for the update - I see you are an optimist

Re: Allowances are showing as zero - data mins and texts

XRaySpeX — Mon, 22 Aug 2022 23:46:13 GMT

Just to check, but below the part-page you posted is "Your allowances". Does it show all as "0 left of 0"?

In the last coupla hours there are reports that MyEE is showing zero data, mins & texts.

See whether http://add-on.ee.co.uk/status when not connected to WiFi shows a more realistic data & credit status.

Re: Allowances are showing as zero - data mins and texts

XRaySpeX — Mon, 22 Aug 2022 23:48:06 GMT

See whether http://add-on.ee.co.uk/status when not connected to WiFi shows a more realistic data & credit status.

Re: Allowances are showing as zero - data mins and texts

jlawjay — Mon, 22 Aug 2022 23:56:22 GMT

Under the section "Your allowances", it does show all as "0 left of 0".

Re: Allowances are showing as zero - data mins and texts

HermanHui — Tue, 23 Aug 2022 00:12:47 GMT

thx, check my data still have 90GB left; but the thing is if they don’t fix it asap, I counldnt share/turn on my hotspot to download file for my tmr company meeting…..damn

Re: Allowances are showing as zero - data mins and texts

James_B — Tue, 23 Aug 2022 06:55:00 GMT

Hi @peterg, @354-, @HermanHui,

Are you still seeing the same issue this morning?

James