topic Buying additional products in EE app and website

Buying additional products

CTID1882 — Mon, 22 Aug 2022 17:20:09 GMT

Hi all.

I currently have mine & my son's phone on my account. I've ordered a new watch5 Pro but had to do this over the phone as my app says that I'm currently unable to add products to my account. I was told that this wasn't the case when I ordered my watch but the app is still showing that it is. Anyone any ideas ?

Re: Buying additional products

James_B — Tue, 23 Aug 2022 07:14:45 GMT

Hi @CTID1882,

Our Customer Care Team will be happy to check your eligibility for additional products if you get in touch on 150.

Thanks

James

Re: Buying additional products

CTID1882 — Tue, 23 Aug 2022 07:22:55 GMT

Hi @James_B I've already had it confirmed that I can buy other products when I ordered my watch. Its just that the app is saying that I can't

Re: Buying additional products

James_B — Tue, 23 Aug 2022 07:26:18 GMT

Hi @CTID1882,

It could be related to the total cost of your products, rather than the number of connections. Our Customer Care Team will be happy to take a look at your account and give you a detailed run down of your eligibility for additional products.

James