topic Re: How can I open EE app on iPhone without 4 digit passcode in EE app and website

How can I open EE app on iPhone without 4 digit passcode

Musicman63 — Thu, 18 Aug 2022 10:19:32 GMT

How can I open EE app on iPhone without 4 digit passcode?

Re: How can I open EE app on iPhone without 4 digit passcode

Leanne_T — Thu, 18 Aug 2022 10:16:49 GMT

Thanks for posting on the community.

To use a different log in option, could you try deleting the app and reinstalling this, when you are asked if you would like to set up a 4 digit PIN code please say yes to this option.

You will then be able to select how you would like to log in and see the available options.

Let me know how you get on.

Leanne 🙂

Re: How can I open EE app on iPhone without 4 digit passcode

Musicman63 — Thu, 18 Aug 2022 11:11:17 GMT

Hi, Deleted & reinstalled.Still same as it was . No difference

Re: How can I open EE app on iPhone without 4 digit passcode

Leanne_T — Thu, 18 Aug 2022 11:38:25 GMT

Thanks @Musicman63

How did you log in before the update?

Leanne.

Re: How can I open EE app on iPhone without 4 digit passcode

Musicman63 — Thu, 18 Aug 2022 15:57:41 GMT

Exactly the same as I always have done

Re: How can I open EE app on iPhone without 4 digit passcode

James_B — Thu, 18 Aug 2022 16:55:21 GMT

Hi @Musicman63,

Are you setting up a PIN when you first install the app? You won't be able to set up a biometric sign in option until your PIN is setup.

James

Re: How can I open EE app on iPhone without 4 digit passcode

Musicman63 — Mon, 22 Aug 2022 13:30:36 GMT

Hi,

I have deleted the app many times but it always comes back the same having to use the 4 digit pass code.

Any chance of getting a step by step guide so as not to use the pass code

Re: How can I open EE app on iPhone without 4 digit passcode

James_B — Mon, 22 Aug 2022 13:55:05 GMT

Hi @Musicman63,

After setting up you four digit passcode in the app, it should then automatically prompt you to setup up a biometric sign in option if your device is compatible.

James

Re: How can I open EE app on iPhone without 4 digit passcode

Musicman63 — Mon, 22 Aug 2022 14:05:14 GMT

I have an iPhone11. Haven't had an automatically prompt you to setup up a biometric sign in option.

Any further help??

Re: How can I open EE app on iPhone without 4 digit passcode

James_B — Mon, 22 Aug 2022 14:47:28 GMT

Hi @Musicman63,

Have you setup touch ID on your iPhone?

James

Re: How can I open EE app on iPhone without 4 digit passcode

Musicman63 — Mon, 22 Aug 2022 14:51:06 GMT

I don't know now. I needs full instructions.

Should I delete the app & start again?

If so can you tell me exactly how I can do this step by step

Re: How can I open EE app on iPhone without 4 digit passcode

Musicman63 — Mon, 22 Aug 2022 15:27:43 GMT

Yes but that doesn't show now

Re: How can I open EE app on iPhone without 4 digit passcode

Musicman63 — Mon, 22 Aug 2022 15:54:09 GMT

I think it's OK now

I'll get back to you if the problem comes back

Re: How can I open EE app on iPhone without 4 digit passcode

Christopher_G — Mon, 22 Aug 2022 16:24:20 GMT

Thanks for letting us know, @Musicman63.

How did you get it working?

Chris

Re: How can I open EE app on iPhone without 4 digit passcode

Musicman63 — Mon, 22 Aug 2022 16:44:44 GMT

Deleted the app & started from scratch