topic New app won’t show family usage in EE app and website

New app won’t show family usage

S12345 — Sat, 20 Aug 2022 11:37:25 GMT

Why in the new app has the view family usage section been removed? This was really helpful for data sharing but is not visible anymore. Why?

Re: New app won’t show family usage

Chris_B — Sat, 20 Aug 2022 11:48:10 GMT

@S12345 It’s still there but you have to click a few more things now.
click

click

Re: New app won’t show family usage

S12345 — Mon, 22 Aug 2022 06:42:09 GMT

Thanks for the post Chris_B, but this still doesn’t show all the usage on one page. You have to go into each number to see it. Before you could see these all together. The new app makes it less user friendly. Thanks for your help.

Re: New app won’t show family usage

PaulTRogers — Fri, 26 Aug 2022 06:45:10 GMT

I completely agree with the OP.

It WAS there and has been removed on the new App which seems more geared to selling me new things.

The consolidated single page Family view was extremely useful.

WHY was it removed??

Re: New app won’t show family usage

PaulTRogers — Fri, 26 Aug 2022 06:48:36 GMT

In fact I would go further to say that the Family view was really the only thing I ever logged into the App to see. And now some genius has decided we don't need it.

Ever had teenagers? It was the only useful thing about the App in the first place.

Please can we have it back?

Re: New app won’t show family usage

Leanne_T — Fri, 26 Aug 2022 07:00:20 GMT

Hi @PaulTRogers

Welcome to the EE Community. 🙂

Please see this great post from @Chris_B on how to gift data in the new My EE app.

Hope this helps.

Leanne.

Re: New app won’t show family usage

PaulTRogers — Fri, 26 Aug 2022 07:25:51 GMT

Thank you Leanne. This does not relate to my query, however.

I have no problem in transferring data.

My issue is having an easy view of whether I need to or not. I do not want to have to drill down into 4 sets of screens for 4 devices. The summary view was ideal. And it has gone.

That's where the Family view in the old app was useful. It was a key feature. Why was it removed?

And please don't tell me I can set alerts.

I simply want the functionality that was already in the app back again.

Re: New app won’t show family usage

Leanne_T — Fri, 26 Aug 2022 07:27:09 GMT

I see @PaulTRogers

I will feed this back to the relevant team.

Leanne.

Re: New app won’t show family usage

MatthewAtkinson — Sat, 27 Aug 2022 17:12:47 GMT

I completely agree with this post. The Family usage was also virtually the only reason I ever used the app, and it’s disappeared. Why can’t suppliers do what their customers want any more? I’m sure no-one ever asked EE to remove this very useful feature. As far as I can see, the app is now of almost zero use for customers.
Please bring this back, or give us the option of upgrading to the old app.

Re: New app won’t show family usage

Christopher_G — Sun, 28 Aug 2022 08:01:52 GMT

Hi @MatthewAtkinson

Have you followed the steps on the post that @Leanne_T pointed to? You should be able to access the same information.

Chris

Re: New app won’t show family usage

PaulTRogers — Sun, 28 Aug 2022 08:13:49 GMT

Hi Christopher. Of course I have.

I can get the information if I then drill down into each device. My point is I didn't used to have to and I don't want to now. A Family usage summary screen was available as soon as you logged in and it has gone. Why should I have to drill down into four other dropdowns to get what was already there?

I can see exactly how this has come about. I have recently left employment with BT Group as I was disillusioned. As part of my portfolio I sold EE connections, in tens of thousands at a time. There has a been a loss of experienced staff since the acquisition, all replaced by juniors who have very different outlooks. I can bet no one who made this design choice was married with teenage children.

The Family usage panel was extremely useful to any parent. It has now been replaced by panels advertising other 'benefits'; in essence advertising. It's an extremely poor design choice.

So I thank you for you reply, but my question remains: why has the family usage summary screen when initially logging in been removed in the new App?

Re: New app won’t show family usage

Christopher_G — Sun, 28 Aug 2022 08:18:03 GMT

Thanks for replying, @PaulTRogers. My post before was aimed at another user who said theirs had disappeared. I just wanted to make sure that they knew how to access the information.

It's a new app with a new layout. The development team are taking feedback, so we'll be sure to pass yours on.

Chris

Re: New app won’t show family usage

MatthewAtkinson — Sun, 28 Aug 2022 17:53:49 GMT

Chris,

I can still gift data, but there is nowhere where I can see easily how much data everyone has so I can see if gifting is a good idea. The best I can do is to go into gifting, remember how much data I've got, then go into gift to. But, instead of nice simple bar graphs that we had before, we've just got a set of numbers, and they are in different units depending on how much is left. so for example I've got 946MB, 806MB, 2.0GB, 2.8GB etc, so it's really difficult to see who's close with them being some in GB and some in MB.

Also, to my mind an app is for things you do very often. Other things can be left to the website. So I'd immediately bin the Shop and Rewards sections as being unnecessary in an app. But I suspect this will depend on who you think the app is for. Customers I suspect would agree with me, but EE will want to push the sales side.

Re: New app won’t show family usage

Leanne_T — Mon, 29 Aug 2022 06:45:49 GMT

Thanks for supplying this feedback @MatthewAtkinson

You can also select Help in your My EE app and leave feedback for the team.

Leanne 🙂

Re: New app won’t show family usage

PaulTRogers — Mon, 29 Aug 2022 07:30:32 GMT

Leanne, please can you pass this thread on to the dev team. We should not have to navigate the EE site. That's an EE customer support issue to resolve.

I completely agree with Matthew's summary. The App is confused as to what it is actually for now. It used to be clear and quite useable. Now, it appears to have dual missions (admin and sales) and it makes much less sense to people actually using it for administration, to the point of frustration.

Thank you.

Re: New app won’t show family usage

Leanne_T — Mon, 29 Aug 2022 07:36:10 GMT

Hi @PaulTRogers

As advised we will certainly pass this feedback to the team.

Leanne.

Re: New app won’t show family usage

S12345 — Mon, 29 Aug 2022 08:48:35 GMT

Hi Leanne,

I did leave feedback in the app but received nothing in the way of acceptance or confirmation of receipt. It would be really helpful to have the same functionality back that we used to have. The new app is too focused on selling new products.

please can you pass this to the development team. Thanks.

Re: New app won’t show family usage

nazazram — Wed, 31 Aug 2022 12:38:53 GMT

Christopher have you even read the posts?? If you did you wouldn't have replied with a completely useless answer