topic Re: Problems logging into mobile app since latest update in EE app and website

Problems logging into mobile app since latest update

Snigs59 — Thu, 18 Aug 2022 21:06:17 GMT

Anyone help?

Re: Problems logging into mobile app since latest update

Christopher_G — Fri, 19 Aug 2022 07:33:48 GMT

Hi @Snigs59

Welcome to the community.

What happens when you try to log in? Have you tried deleting and redownloading the app?

Chris

Re: Problems logging into mobile app since latest update

Snigs59 — Sat, 20 Aug 2022 09:27:48 GMT

Hi I have tried this but still not working . I can however log in through my browser, when I try to log in on app ,after putting in my user name &password it tries to log in but I get a bad request message and redirected to log in page again ???, thanks for your reply 👍

Re: Problems logging into mobile app since latest update

Jon_K — Sat, 20 Aug 2022 11:32:52 GMT

Thanks @Snigs59.

Are you able to try deleting the app and installing it again?

Jon

Re: Problems logging into mobile app since latest update

Lawrynowicz — Sat, 20 Aug 2022 14:21:18 GMT

Hi
I also have a problem logging in to the application, after providing my username and password, it redirects me to the posscode. I don't remember or never did. I uninstalled the applications and reinstalled and nothing has changes

Help

Re: Problems logging into mobile app since latest update

Jon_K — Sat, 20 Aug 2022 14:28:54 GMT

Hi @Lawrynowicz.

If you've already tried uninstalling the app, I'd recommend reporting this to our Customer Care team.

They will be able to help you further with this.

Jon

Re: Problems logging into mobile app since latest update

Dav40 — Sun, 23 Oct 2022 17:26:23 GMT

It may take some time, but they sorted me out with the ee app. 080 007 985 86

Re: Problems logging into mobile app since latest update

Dav40 — Sun, 23 Oct 2022 17:29:28 GMT

They had the wrong email with me, stopping the application from working.

Re: Problems logging into mobile app since latest update

Jon_K — Mon, 24 Oct 2022 07:21:26 GMT

Thanks for letting us know how you got this sorted, @Dav40 🙂

Re: Problems logging into mobile app since latest update

Birnie1 — Thu, 03 Nov 2022 17:34:16 GMT

I have the same issue and have reported it on the phone and am still awaiting the call back or any texts the assistant told me would come though. Login works on the web browser but the app shows "bad request" when i log in

Re: Problems logging into mobile app since latest update

Christopher_G — Fri, 04 Nov 2022 07:47:55 GMT

Could you try a different web browser, @Birnie1?

Chris