topic My EE in EE app and website

My EE

Barbs5 — Sat, 20 Aug 2022 08:21:14 GMT

Hi, since updating My EE app, I can’t open the app, it keeps sending me to a web site to log in, it then says there’s a problem. I’ve uninstalled the app and reinstalled it…… any ideas?

Re: My EE

Jon_K — Sat, 20 Aug 2022 11:35:46 GMT

Hi @Barbs5.

Are you able to log in on the website?

Do you get an error message?

Jon

Re: My EE

Barbs5 — Sat, 20 Aug 2022 11:43:47 GMT

Hi Jon

thanks for getting back to me, when I open the app it takes me to a web page to log on, it then shows an error, I can log on the web page with my browser but not through the app

thanks mate

Re: My EE

Jon_K — Sat, 20 Aug 2022 12:35:51 GMT

Thanks @Barbs5.

I'm not sure why it would be doing this, especially after you've already uninstalled it.

I'd recommend getting in touch with our Customer Care team so they can check your account.

Jon