topic Re: Web Page (add-on.ee.co.uk) in EE app and website

Web Page (add-on.ee.co.uk)

j0hnh4rv3y — Fri, 19 Aug 2022 15:05:49 GMT

Something unusual has started happening when I access the Web Page (add-on.ee.co.uk) for checking how much data I have left and purchasing further add-ons. I have been getting a “403 Forbidden” error page, which persisted until I clear iOS Safari cache.

I have also noticed that the shortcut buttons at the top right of the following web pages (add-on.ee.co.uk/status) and (add-on.ee.co.uk/purchase) which should switch between the 2 pages have stopped working. Although I can still access both using bookmarks.

This began about a week or so ago and whist the “403 Forbidden” seems intermittent the shortcuts “My Data” and “Buy Data” seem permanently broken.

Re: Web Page (add-on.ee.co.uk)

XRaySpeX — Fri, 19 Aug 2022 16:22:36 GMT

Yes, online add-ons have been Forbidden for about a week & many are reporting it.

Re: Web Page (add-on.ee.co.uk)

Chris_B — Fri, 19 Aug 2022 17:39:12 GMT

@j0hnh4rv3y clear browser history and cookies and try again I did this and it worked for me.

Re: Web Page (add-on.ee.co.uk)

XRaySpeX — Fri, 19 Aug 2022 18:54:01 GMT

Yes, @Chris_B , it does but then Forbidden comes back not long after & you keep having to repeat it. This is only a temporary workaround. EE need to fix it properly.

Re: Web Page (add-on.ee.co.uk)

Chris_B — Fri, 19 Aug 2022 18:55:49 GMT

@XRaySpeX I never said or hinted that it’s a permanent fix. I gave a solution to a problem to allow it to work.

Re: Web Page (add-on.ee.co.uk)

XRaySpeX — Fri, 19 Aug 2022 19:00:17 GMT

@Chris_B : I never said that you claimed it was. I was merely pointing out to everyone that it wasn't.

Re: Web Page (add-on.ee.co.uk)

j0hnh4rv3y — Fri, 19 Aug 2022 19:45:20 GMT

Thanks Chris_B and XRaySpeX.

I didn’t mean to cause a domestic 🙂

Re: Web Page (add-on.ee.co.uk)

j0hnh4rv3y — Sat, 27 Aug 2022 12:28:24 GMT

Go figure!

I’ve just noticed that whereas the “My Data” and “Buy Data” buttons just hang when tapped on my iPad, if I want to switch between the 2 pages, I can press and hold either button / shortcut link, a small preview of the appropriate page appears along with a menu with several options. The “open” option still doesn’t work, but selecting “open in background” opens the appropriate page in a:separate Safari tab, which can then be selected.

Re: Web Page (add-on.ee.co.uk)

Leanne_T — Sat, 27 Aug 2022 13:20:47 GMT

Thanks for coming back and sharing this information @j0hnh4rv3y

Leanne.