topic Re: Cannot access usage on new app in EE app and website

Cannot access usage on new app

Jodi3-B23 — Thu, 18 Aug 2022 17:58:07 GMT

I need to check on a phone number I have called and usually go into my usage and it shows the number time of call etc.

since new app this isn’t showing now, what do I do?

Re: Cannot access usage on new app

Chris_B — Thu, 18 Aug 2022 18:44:11 GMT

@Jodi3-B23 Look at your call history on your device.

Re: Cannot access usage on new app

Jodi3-B23 — Thu, 18 Aug 2022 22:14:46 GMT

I’m not thick! It’s disappeared off there so went to check my calls on my usage as know it would show up on there. BUT since new app it’s not showing up as an option and tried in the app and different search engines and all the same.

please only comment if it’s actually helpful advice

Re: Cannot access usage on new app

Christopher_G — Fri, 19 Aug 2022 07:12:54 GMT

Hi @jodi-B23

Are you able to try checking on the My EE desktop site?

Chris

Re: Cannot access usage on new app

keelsj — Fri, 19 Aug 2022 16:52:14 GMT

Hi Christopher

I am having the same problem to and am getting no luck with someone else trying to solve this problem. The desktop site doesn’t work on my phone only on a computer.
Surely EE should be able to resolve this problem quickly as it worked on the app version before this new one.

Thanks

Re: Cannot access usage on new app

Jodi3-B23 — Fri, 19 Aug 2022 18:09:37 GMT

Tried it at work and saying cannot load the information.

Re: Cannot access usage on new app

Jon_K — Sat, 20 Aug 2022 08:16:06 GMT

Hi @Jodi3-B23.

Are you able to try another browser?

What section are you trying to access when it can't load the information?

Jon