topic Re: Delete an indiviual account in myEE in EE app and website

Delete an indiviual account in myEE

FYIPS — Fri, 19 Aug 2022 10:22:29 GMT

I have several different mobile accounts in myEE, one for each phone. How do I delete an account which is no longer valid. If I click on the account it asks me to enter a number, but of course I cannot do that as it has now been allocated a different number after a sIm change.

tks

Re: Delete an indiviual account in myEE

XRaySpeX — Fri, 19 Aug 2022 10:39:48 GMT

Are these a/c's on contract or PAYG?

Re: Delete an indiviual account in myEE

FYIPS — Fri, 19 Aug 2022 10:43:30 GMT

A mixture, the one I wish to delete was PAYG and now has no number associated with it. Of course it may just disappear when ee do some 'housekeeping'.

Re: Delete an indiviual account in myEE

FYIPS — Sun, 21 Aug 2022 10:16:03 GMT

Resolved after EE contacted me to follow-up on original fault and agent was able to delete account. It 'may' have eventually disappeared on its own.

It was only a problem in that there is a circular bit of coding on the website that you get into if you click on an account number that has no number attached.