topic Re: New APP in EE app and website

New APP

keelsj — Thu, 18 Aug 2022 12:56:14 GMT

The new app has downloaded on my phone today and does not show my itemised usage anymore. This showed on the old version of the app yesterday. Can someone please explain why?

Re: New APP

James_B — Thu, 18 Aug 2022 15:45:47 GMT

Hi @keelsj,

Welcome to the EE Community. 🙂

Did you see a prompt to ask you share your bill with an app to view it when attempting to download it?

James

Re: New APP

keelsj — Thu, 18 Aug 2022 16:31:48 GMT

Hi James

I can view my bill but on the old app it should itemised daily usage. Ie is in I could see what had been used today. The new app does not show this

Re: New APP

James_B — Thu, 18 Aug 2022 17:13:25 GMT

Hi @keelsj,

You can view your unbilled usage in mobile plan > your allowances > extra charges.

Hope this helps.

James

Re: New APP

keelsj — Thu, 18 Aug 2022 17:45:50 GMT

Getting this error message

Re: New APP

James_B — Thu, 18 Aug 2022 17:57:16 GMT

Hi @keelsj,

Can you please check if there are any updates available for the app?

Thanks

James

Re: New APP

keelsj — Thu, 18 Aug 2022 18:02:42 GMT

Hi James

No available updates

Re: New APP

Jodi3-B23 — Thu, 18 Aug 2022 18:19:41 GMT

I am having same problem but mine isn’t even letting me click on extra usage to open.

Re: New APP

James_B — Fri, 19 Aug 2022 08:54:01 GMT

Hi @keelsj,

Which option did you tap before seeing the message?

James

Re: New APP

James_B — Fri, 19 Aug 2022 08:54:27 GMT

Do you see the same error message @Jodi3-B23?

James

Re: New APP

keelsj — Fri, 19 Aug 2022 11:23:57 GMT

Hi James

I clicked on the red i and that gave me the error message. However I have read the reviews this morning on the App Store and several others have also complained that they cannot see their daily usage.

Thanks

Re: New APP

Jon_K — Sun, 21 Aug 2022 08:34:10 GMT

Thanks @keelsj.

I'd recommend getting in touch with our Customer Care team so they can look into this further for you.

Jon

Re: New APP

keelsj — Sun, 21 Aug 2022 11:10:31 GMT

Already tried that. The app needs updating. Everyone is having the same problem.