topic Re: Unable to log in to MyEE in EE app and website

Unable to log in to MyEE

gusgerai — Tue, 16 Aug 2022 17:30:53 GMT

I am trying to log in to this crap site for more than 10 days now and when trying to do so and inserting correct username and password it just says "you've successfully logged out"

How come if I haven't even been able to log in in first hand?

Also when I try to contact EE and click on green 'start conversation' button it just shows "no connection' so no idea what's going on !!!!

Very frustrating

Re: Unable to log in to MyEE

Chris_B — Tue, 16 Aug 2022 19:55:25 GMT

@gusgerai did you try cleaning your browser history and cookies ? Before you tried again with this crap website as you put it, nothing like an insult and then asking for help.

Re: Unable to log in to MyEE

Leanne_T — Wed, 17 Aug 2022 07:05:35 GMT

Hi @gusgerai

Thanks for coming here.

I'm sorry to hear this, have you tried another browser?

Does this happen as soon as you log in before selecting any menu options?

Leanne 🙂

Re: Unable to log in to MyEE

gusgerai — Thu, 18 Aug 2022 17:31:43 GMT

Tks Chris B, yes I have and still it doesn't work!!!

Re: Unable to log in to MyEE

gusgerai — Thu, 18 Aug 2022 17:33:02 GMT

Hi Leanne,

yes I have tried other browsers and still didn't work unfortunately.

And yes it happens as soon as I try logging in before any menu etc...

Re: Unable to log in to MyEE

James_B — Thu, 18 Aug 2022 17:56:51 GMT

Do you have the same issue with the My EE app @gusgerai?

James

Re: Unable to log in to MyEE

BY85 — Fri, 19 Aug 2022 07:21:12 GMT

Hiya James and everyone,

I certainly have this problem no matter where I am trying to log in. Added to that the fact that the 4 and 5G masts are down in my area, and have been for about a month now, I'm really struggling - don't have time to log into my bank account online every time anyone wants to verify how much my monthly bill was so i really relied on the App.

The error message I get is, "There seems to be a problem. Sorry, we're having a little difficulty right now. Try closing the app and coming back a little later."

Obviously this doesn't work. I've uninstalled and reinstalled which also doesn't work.

Thank you.

Re: Unable to log in to MyEE

James_B — Fri, 19 Aug 2022 07:26:36 GMT

Hi @BY85,

Which version of the app are you using? (Select the profile icon at the top right of your screen to check)

James

Re: Unable to log in to MyEE

gusgerai — Mon, 22 Aug 2022 21:59:02 GMT

Hi James,

I don't use the app and haven't it on my phone, always used the desktop site.

There is no way I can access my account to see/pay my bill so I am not paying it until EE sorts out this matter urgently. All liability lies on EE's hand.

Looking forward to get this sorted out

Thanks

Re: Unable to log in to MyEE

Christopher_G — Tue, 23 Aug 2022 07:59:27 GMT

I would recommend against stopping paying your bills, as this could affect your credit rating, @gusgerai.

My suggestion would be to call our customer service team so that they can help get this issue fixed with your My EE account.

In the mean time, it may be worth trying the app to get the information that you need.

Chris