topic New App in EE app and website

New App

sanisc — Tue, 16 Aug 2022 07:03:01 GMT

Unable to view second account information using new app. Able to see both accounts when using web.

Re: New App

Chris_B — Tue, 16 Aug 2022 07:29:00 GMT

@sanisc When you first open the app you just click change product in the box below.

Re: New App

sanisc — Tue, 16 Aug 2022 08:55:01 GMT

Selected change product and my wife's account and I under data remaining " something went wrong we cannot show you your remaining data at the moment "

It tels me to try again

Thanks Christe

Re: New App

Leanne_T — Tue, 16 Aug 2022 09:45:21 GMT

Hi @sanisc

Thanks for coming back to us.

Does she have unlimited data?

Can you view data usage in your My EE account online?

Leanne 🙂

Re: New App

sanisc — Tue, 16 Aug 2022 10:22:21 GMT

No unlimited pay as you go pack ( just purchased using web). I can view both accounts on line. Problem displaying second account getting error message

Re: New App

Leanne_T — Tue, 16 Aug 2022 11:25:25 GMT

Thanks @sanisc

Are you both on pay as you go?

Can you view your usage details?

Leanne 🙂

Re: New App

sanisc — Tue, 16 Aug 2022 11:54:26 GMT

We are not pay as you go. Using the app I can see my usage however unable to view in my wife account

Re: New App

sanisc — Tue, 16 Aug 2022 11:55:07 GMT

Sorry we are both pay as you go.

Re: New App

Leanne_T — Tue, 16 Aug 2022 13:12:52 GMT

Thanks @sanisc

Can you text BALANCE to 150 from your wife's phone, does this show her usage details?

Leanne 🙂

Re: New App

sanisc — Tue, 16 Aug 2022 14:05:09 GMT

Unfortunately I am unable to do this currently. I will be able to do this on Saturday. I've included two screen shots taken from my phone details of the problem. Hope this helps

[Mod edit: Image rejected due to it containing personal information.]

Re: New App

Leanne_T — Tue, 16 Aug 2022 13:51:50 GMT

Thanks @sanisc

Could you let me know how you get on when you send the text?

Leanne.

Re: New App

sanisc — Tue, 23 Aug 2022 19:00:20 GMT

Problem still not solved. I believe it's a bug in the new android app

Re: New App

Leanne_T — Wed, 24 Aug 2022 06:27:26 GMT

Hi @sanisc

Thanks for coming back to me.

What was the reply to the text message?

Leanne.

Re: New App

sanisc — Wed, 24 Aug 2022 07:22:03 GMT

Reply to "BALANCE" using 150 was the balance information

Re: New App

Leanne_T — Wed, 24 Aug 2022 07:23:23 GMT

Thanks @sanisc

Please give us a call on 150 and the team will get this looked into for you.

Leanne.