topic Re: Re: Earn money off your mobile phone bill and help change the world on WeAre8 in EE app and website

Re: Earn money off your mobile phone bill and help change the world on WeAre8

UniqueCeasar — Fri, 12 Aug 2022 16:52:32 GMT

Having problems with completing the sign up. I've created an account with them, done all the steps but when I go back into the ee app it still says onboarding incomplete. Is the link down? Can I still get rewarded without completing the step through the my ee app?

Re: Re: Earn money off your mobile phone bill and help change the world on WeAre8

Leanne_T — Sat, 13 Aug 2022 07:16:56 GMT

Hi @UniqueCeasar

Thanks for posting.

Is this message still showing?

Does the same message show if you log into your My EE account online?

Leanne.

Re: Re: Earn money off your mobile phone bill and help change the world on WeAre8

Tazwest88 — Sat, 13 Aug 2022 16:01:27 GMT

I have the same thing and it doesn't show on my online account at all, I've logged out and back in on the app, I've tried on WiFi and mobile network and still says complete sign up which I have done but no videos to watch either

Re: Re: Earn money off your mobile phone bill and help change the world on WeAre8

UniqueCeasar — Sat, 13 Aug 2022 21:52:33 GMT

The message doesn't show on my online account. But we are 8 sent me an email confirming my account with them and seems to be working. When I go back on to the my ee app the same message is still there.

Re: Re: Earn money off your mobile phone bill and help change the world on WeAre8

Christopher_G — Sun, 14 Aug 2022 08:24:03 GMT

Hi @Tazwest88

Could you try deleting and redownloading the app please?

Chris

Re: Re: Earn money off your mobile phone bill and help change the world on WeAre8

Christopher_G — Sun, 14 Aug 2022 08:28:34 GMT

Could you try deleting and re-downloading the My EE app please, @UniqueCaesar? This could help you too.

Hopefully it allows you to then complete the setup from our side.

Chris

Re: Re: Earn money off your mobile phone bill and help change the world on WeAre8

Tazwest88 — Sun, 14 Aug 2022 08:33:47 GMT

Still exactly the same

Re: Re: Earn money off your mobile phone bill and help change the world on WeAre8

Tazwest88 — Sun, 14 Aug 2022 08:35:02 GMT

On boarding incomplete is what it says so when I tap to complete sign up it says I'm already signed up, had a video this morning from weare8

Re: Re: Earn money off your mobile phone bill and help change the world on WeAre8

Christopher_G — Sun, 14 Aug 2022 12:14:01 GMT

It sounds like it's registered with them, @Tazwest88

It could be worth speaking to our Mobile Care team so they can check our side.

Chris

Re: Re: Earn money off your mobile phone bill and help change the world on WeAre8

Tazwest88 — Thu, 25 Aug 2022 12:25:18 GMT

Well it's now been 12 days since this started for me and still says on the rewards on the ee app, on boarding incomplete. I have money pending with weare8 but its the ee side that is failing on this. Should have been sorted before now especially since I am not the only person with this issue

Re: Re: Earn money off your mobile phone bill and help change the world on WeAre8

James_B — Thu, 25 Aug 2022 13:13:42 GMT

Hi @Tazwest88,

Our Technical Support Team will be happy to look into this issue if you get in touch.

Thanks

James

Re: Re: Earn money off your mobile phone bill and help change the world on WeAre8

Technaudio — Sun, 11 Dec 2022 18:10:41 GMT

How do you actually earn money in this app? I've had it for months, and only ever earned 10p?

Re: Re: Earn money off your mobile phone bill and help change the world on WeAre8

Katie_B — Mon, 12 Dec 2022 08:11:48 GMT

Good morning @Technaudio.

Are you on a pay monthly, pay as you go or business plan?

Have you received any notification's to watch any short clips?

Speak soon,

Katie 🙂

Re: Re: Earn money off your mobile phone bill and help change the world on WeAre8

Technaudio — Mon, 12 Dec 2022 08:55:22 GMT

Monthly.

As far as I recall, I've never had a notification.

Re: Re: Earn money off your mobile phone bill and help change the world on WeAre8

Katie_B — Mon, 12 Dec 2022 09:08:07 GMT

Are you aware if you still have the link from your set up @Technaudio?

Looking on this page, it says you can enable notification's and control the frequency during the set up.

Katie.

Re: Re: Earn money off your mobile phone bill and help change the world on WeAre8

Technaudio — Mon, 12 Dec 2022 09:24:44 GMT

I've looked, can't find that email.

In the app, I can't find any way of setting up any notifications.

Re: Re: Earn money off your mobile phone bill and help change the world on WeAre8

Katie_B — Mon, 12 Dec 2022 09:48:29 GMT

Is this the weare8 app @Technaudio?

Katie.

Re: Re: Earn money off your mobile phone bill and help change the world on WeAre8

Technaudio — Mon, 12 Dec 2022 11:12:16 GMT

Yes

Re: Re: Earn money off your mobile phone bill and help change the world on WeAre8

Katie_B — Mon, 12 Dec 2022 11:56:11 GMT

Thanks for confirming @Technaudio.

What shows when you selecting the settings toggle in the top right corner of the app?

Katie.