topic Re: Loggin out in EE app and website

Loggin out

nketiah — Sat, 13 Aug 2022 12:31:20 GMT

My ee app keeps loggin me out.

I cannot even pay my bills via my phone app!!!

Re: Loggin out

Leanne_T — Sat, 13 Aug 2022 12:39:38 GMT

Hi @nketiah

Thanks for coming here.

Does the same happen if you log into your My EE account online?

Leanne 🙂

Re: Loggin out

nketiah — Sat, 13 Aug 2022 13:59:01 GMT

On my phone. Yes.

Get Outlook for Android<>

Re: Loggin out

Leanne_T — Sat, 13 Aug 2022 14:41:06 GMT

Thanks @nketiah

If you select any other menu option, do you get logged out? or, is this just when you try and pay your bill?

You can find ways to pay the bill in our How do I pay my phone bill? Help page.

Leanne.

Re: Loggin out

Schockwave — Sat, 13 Aug 2022 15:13:45 GMT

@nketiah , if the app keeps on logging you out, you may need to get this reset by EE customer service and then you can log-in again, by just following the instructions.