topic Re: Data transfer in EE app and website

Data transfer

Rhian85 — Sat, 13 Aug 2022 07:32:58 GMT

I need to transfer data to my son who’s away and I keep getting a blank page,

can this be resolved asap

Re: Data transfer

Northerner — Sat, 13 Aug 2022 07:34:51 GMT

Hi @Rhian85

Have you tried your online account and we app?

Thanks

Re: Data transfer

Rhian85 — Sat, 13 Aug 2022 07:38:48 GMT

Hi yes I have been trying since 5.30 this morning

thanks

Re: Data transfer

Leanne_T — Sat, 13 Aug 2022 07:51:17 GMT

Hi @Rhian85

Thanks for coming here 🙂

Is your son abroad at the moment?

Have you gifted data to him before?

Leanne 🙂

Re: Data transfer

ChriChri — Sat, 13 Aug 2022 07:55:29 GMT

I’m having problems too - I get a blank screen and have been trying since yesterday

Re: Data transfer

Leanne_T — Sat, 13 Aug 2022 08:30:38 GMT

Hi @ChriChri

Thanks for coming here.

Are you using the app or My EE online?

Leanne.

Re: Data transfer

ChriChri — Sat, 13 Aug 2022 08:52:36 GMT

I was doing it online from different devices and it’s the same each time

Re: Data transfer

Leanne_T — Sat, 13 Aug 2022 08:53:48 GMT

Thanks @Rhian85

In this case, please give us a call on 150 and the team will get this looked into further for you.

Leanne 🙂

Re: Data transfer

Paulinerichold1 — Mon, 29 Aug 2022 11:29:19 GMT

Did you solve it as I’ve got the same problem?

Re: Data transfer

Gareth43 — Mon, 29 Aug 2022 12:04:00 GMT

I have had the blank screen issue for over a month now, it’s frustrating that EE can’t even make an app or the online website work. I understand bugs happen but come on EE make yre app and online site work.

Re: Data transfer

Leanne_T — Mon, 29 Aug 2022 15:28:43 GMT

Hi @Paulinerichold1 @Gareth43

Can you view the information in your My EE account online and gift data?

Speak soon.

Leanne.

Re: Data transfer

Gareth43 — Mon, 29 Aug 2022 15:32:55 GMT

All I get is a blank screen every time I try to visit that page. Occasionally it works but that’s very rare.

Re: Data transfer

Leanne_T — Mon, 29 Aug 2022 15:35:04 GMT

Thanks @Gareth43

In this case, please call us on 150 and the team will get this investigated for you.

Leanne 🙂

Re: Data transfer

ChriChri — Mon, 29 Aug 2022 17:40:04 GMT

I had to ring 150 - and the App was solved but not going through safari or Google online I was unable (and still unable) to see the data usage etc

Re: Data transfer

ChriChri — Mon, 29 Aug 2022 17:40:35 GMT

I had to ring 150 - and the App was solved but not going through safari or Google online I was unable (and still unable) to see the data usage etc