topic Re: Current Usage in EE app and website

Current Usage

Jaxterlady — Sat, 13 Aug 2022 07:11:54 GMT

When I try to see my current usage on both the app and web I just get a blank page. Can anyone help or is this an EE problem

Re: Current Usage

Northerner — Sat, 13 Aug 2022 07:33:31 GMT

Hi @Jaxterlady

If this issue is occurring on both views then there is something wrong with your account. It maybe that you'll need to speak to EE CS on 150 and ask them to delete your online account, then you can register again. Hopefully then it will work.

Thanks

Re: Current Usage

ChriChri — Sat, 13 Aug 2022 07:39:32 GMT

I am having problems too … did you find a solution???

Re: Current Usage

Leanne_T — Sat, 13 Aug 2022 07:52:33 GMT

Hi @ChriChri

Thanks for coming here.

Please give us a call on 150 and the team will get this looked into for you.

Leanne 🙂

Re: Current Usage

Jaxterlady — Sat, 13 Aug 2022 11:19:04 GMT

not yet, still trying

Re: Current Usage

Jaxterlady — Sat, 13 Aug 2022 11:19:50 GMT

tried ringing 150, been waiting ages and still not spoken to anyone

Re: Current Usage

Leanne_T — Sat, 13 Aug 2022 11:52:21 GMT

Hi @Jaxterlady

If you can keep trying to call us on 150, and one of the team will get this looked into for you when they are available.

Let me know how you get on.

Leanne.