topic Re: What's happened to my EE app? in EE app and website

What's happened to my EE app?

AJ4Che — Wed, 10 Aug 2022 17:09:43 GMT

I opened my EE app and it was gone!

At first, I thought it was upgraded with a new design, but when I logged in it sent me to their online site!

What's happened? Where is the EE app?

Re: What's happened to my EE app?

Chris_B — Wed, 10 Aug 2022 17:40:55 GMT

@AJ4Che It’s there. You need to login again and setup the new app.

Re: What's happened to my EE app?

Patt1 — Wed, 10 Aug 2022 18:13:30 GMT

I find I have to use a PIN number to go straight to the app but if I want to use my password, it takes me on a loop to the main site. Decided to stick with the PIN. The new app as well as this new community layout might take some getting use to ALTHOUGH it seems faster so far so good.

Re: What's happened to my EE app?

AJ4Che — Wed, 10 Aug 2022 18:23:08 GMT

Thanks Patt1

I got as far as adding a pin code, but that was it, as after that it kept sending me to the website. So I've decided to delete and reinstall the app

Re: What's happened to my EE app?

AJ4Che — Wed, 10 Aug 2022 18:24:28 GMT

Thanks Chris_B It wouldn't let me set up the app as it kept sending me to their website

Re: What's happened to my EE app?

AJ4Che — Wed, 10 Aug 2022 18:29:40 GMT

After deleting and then reinstalling the My EE app it finally decided to allow me to complete the set-up, so now I'm up and running again. Although I don't really like the new design, but I'll get used to it.

Re: What's happened to my EE app?

Chris_B — Wed, 10 Aug 2022 20:07:57 GMT

@AJ4Che it does take some getting used too. Lol

Re: What's happened to my EE app?

Colinthecard — Sun, 11 Sep 2022 13:46:11 GMT

The EE app doesn't even show up on the Google play anymore!

Re: What's happened to my EE app?

Leanne_T — Sun, 11 Sep 2022 14:19:19 GMT

Hi @Colinthecard

Can you download the app by tapping here?

Leanne.

Re: What's happened to my EE app?

Colinthecard — Tue, 13 Sep 2022 09:22:16 GMT

No , it states my device is no longer supported. Spent a good hour on the chat to EE, they checked the tablet version and operating system version and said there's no reason for that response from Google play

Re: What's happened to my EE app?

Leanne_T — Tue, 13 Sep 2022 09:49:17 GMT

Hi @Colinthecard

Which device are you using?

Did our mobile care team raise a support ticket for this?

Leanne.

Re: What's happened to my EE app?

Colinthecard — Tue, 13 Sep 2022 10:03:24 GMT

Huawei tablet, media pad T5, Android version 8.0.0.

Yes they did raise a support ticket and also directed me here. First thought was that my internal memory was low, so I deleted some apps, also I'd got my default storage location set to my memory card (because I knew internal was low). Needing to reboot to put it back to internal memory, which I did, meant losing my connection with ee chat.

They did say it would need to be escalated if doing everything that I have done.

Incidentally it all started as a result of a message from ee telling me I needed to delete my app and reinstall!

Cheers

Colin

Re: What's happened to my EE app?

Leanne_T — Tue, 13 Sep 2022 13:25:00 GMT

Thanks for letting me know @Colinthecard

Once the support ticket has been looked into you will be updated.

Let me know how you get on.

Leanne.