topic Re: Is there no more EE live chat? in EE app and website

Is there no more EE live chat?

Monkeyman101 — Thu, 04 Aug 2022 13:20:16 GMT

I am a loyal customer but want a reduction to the advertised price plan. How do i go about this if there is no more EE live chat. I know that i'm going to be put onto a salesman for ages and i have better uses for my time.......

Re: Is there no more EE live chat?

BrendonH — Thu, 04 Aug 2022 13:33:21 GMT

Log into your MyEE account when someone is available a live chat box will pop up.

Re: Is there no more EE live chat?

XRaySpeX — Thu, 04 Aug 2022 14:01:04 GMT

@Monkeyman101 : Just click "Contact Us" at the top of any Community page and follow through for what you want until you see "Start conversation" to Live Chat during UK business hours.

Re: Is there no more EE live chat?

Monkeyman101 — Fri, 05 Aug 2022 06:48:39 GMT

Thanks

Re: Is there no more EE live chat?

Monkeyman101 — Mon, 08 Aug 2022 09:13:36 GMT

i have tried all of this but nobody pops up to chat?

Re: Is there no more EE live chat?

Leanne_T — Mon, 08 Aug 2022 09:21:25 GMT

Hi @Monkeyman101

You can find the message us option on our get in touch page here. This will show when an agent is available.

If this is not showing, please give us a call on 150 and the team will be happy to help.

Leanne