topic Re: No option for live chat ? in EE app and website

No option for live chat ?

Chris372 — Sat, 06 Aug 2022 10:42:14 GMT

there is no option for live chat… is it no longer an option ?

Re: No option for live chat ?

Schockwave — Sat, 06 Aug 2022 10:53:11 GMT

Welcome to the community,

If you are on contract, then live chat still exists when a customer service representative is available and not on the phone. You need to log-in to your account either via the website or via the My EE App.

Is there anything we can help you with, so long as it is not account related?

Re: No option for live chat ?

XRaySpeX — Sat, 06 Aug 2022 11:00:08 GMT

@Chris372 : If you are on contract just click "Contact Us" at the top of any Community page and follow through for what you want until you see "Start conversation" to Live Chat during UK business hours.

For what do you need it? Perhaps we can help if your query is not a/c specific.

Re: No option for live chat ?

Chris372 — Sat, 06 Aug 2022 13:57:24 GMT

I can’t see a ‘contact us’ tab on the community page. When I click contact us via my app it’s only giving me the option to call.

Sent from my iPhone

Re: No option for live chat ?

Leanne_T — Sat, 06 Aug 2022 14:10:56 GMT

Hi @Chris372

You can find the message us option on our get in touch page here. This will show when an agent is available.

Do you have a query we can help you with on the community?

Leanne 🙂

Re: No option for live chat ?

XRaySpeX — Sat, 06 Aug 2022 16:57:40 GMT

Sorry, it's labelled "Contact EE" at the top of this page. I was remembering what most other sites do.