topic Re: Issue with device repair website in EE app and website

Issue with device repair website

Yung_Shepzy — Wed, 03 Aug 2022 10:34:39 GMT

Hello,

I've got a device booked in for repair which I've been tracking via the 'devicerepair.ee.co.uk' website, the website is currently reporting:
'- The repair centre awaits the customer's response to the repair quote'

with a link to a PDF invoice, some text 'Please look at the quote and give your answer (refuse or consent). You'll be able to pay online so your repair can resume immediately.'

and a button that says 'view your repair quote' however the button does nothing, it doesn't advance the page/ open a new window or allow me to view my quote to approve the repair.

It does this across multiple web browsers on a desktop pc and mobile. I've made sure pop-ups aren't blocked and cleared the cache and cookies of the web-browser.

Re: Issue with device repair website

Christopher_G — Wed, 03 Aug 2022 14:04:39 GMT

Hi @Yung_Shepzy

Welcome to the community.

Could you try on a different device or browser to see if the problem is the same please?

Chris

Re: Issue with device repair website

Yung_Shepzy — Wed, 03 Aug 2022 14:45:15 GMT

Hello @Christopher_G

I have tried on multiple devices and three separate web browsers. The issue remains.

Nick

Re: Issue with device repair website

Christopher_G — Wed, 03 Aug 2022 14:45:58 GMT

OK, thank you @Yung_Shepzy.

I would recommend speaking with our Mobile Care team so that they can look into this for you.

Let us know what happens.

Chris