topic Re: Live chat in EE app and website

Live chat

Nicolahull79 — Tue, 02 Aug 2022 19:37:03 GMT

I haven’t got live chat showing on my app

Jon_K — Wed, 03 Aug 2022 07:22:56 GMT

Welcome to the community.

The live chat window will appear when an advisor is available.

Have you tried using online chat through out Contact Us Page?

Jon

Nicolahull79 — Wed, 03 Aug 2022 07:31:49 GMT

Good morning Jon,

I have tried that but the contact us page isn’t showing. The live chat was there a few weeks back but no longer showing

please advise

thanks

nicola

Jon_K — Wed, 03 Aug 2022 08:23:47 GMT

Are you able to try using another browser to see if the live chat window is available, @Nicolahull79?

Jon

Nicolahull79 — Wed, 03 Aug 2022 09:07:37 GMT

No I haven’t but I will do, I’ll let you know

thanks

nicola