topic Re: NEW APP in EE app and website

NEW APP

A-n-d-r-e-w — Sun, 31 Jul 2022 11:52:19 GMT

I'm on PAYG and downloaded the new app today. The only thing I use the app for is to view my balances for minutes, texts and data. So it's annoying that these features are not included within the new app, therefore making it useless for my requirements. I have deleted the app, and now have to contact customer services to find out this information.

Re: NEW APP

XRaySpeX — Sun, 31 Jul 2022 11:53:28 GMT

Why don't you just text AL to 150 to get that info?

Re: NEW APP

A-n-d-r-e-w — Sun, 31 Jul 2022 11:59:01 GMT

Thank you for that information. I wasn't aware you could do that, and no one at EE customer services advised me of that.

Re: NEW APP

XRaySpeX — Sun, 31 Jul 2022 12:18:09 GMT

Try it & see if it gets you what you want.

Re: NEW APP

A-n-d-r-e-w — Sun, 31 Jul 2022 12:32:41 GMT

Yes, it told me what I wanted to know. I will use that from now on as it will save me time waiting to speak with someone at customer services. Thanks.

Re: NEW APP

James_B — Sun, 31 Jul 2022 12:35:19 GMT

Hi @A-n-d-r-e-w,

To check your remaining balance in the new app, tap mobile plan, then tap the description of your current pack.

Hope this helps.

James

Re: NEW APP

XRaySpeX — Sun, 31 Jul 2022 12:38:16 GMT

Thanks! You're welcome 🙂 ! Glad I could be of assistance & it is now sorted.

I never use the app. The PAYG Text Service is far easier.

Re: NEW APP

Chris_B — Sun, 31 Jul 2022 12:39:37 GMT

@A-n-d-r-e-w You can still use the old app for now the new app is a beta and at present is in the mass testing stage.

Re: NEW APP

James_B — Sun, 31 Jul 2022 12:46:53 GMT

Hi @Chris_B,

The rollout has just started for the new app. 🙂

James

Re: NEW APP

Chris_B — Sun, 31 Jul 2022 12:48:36 GMT

@James_B Really? I do hope they have removed all the adds.

Re: NEW APP

James_B — Sun, 31 Jul 2022 13:17:55 GMT

Hi @Chris_B,

Yes, the rollout started on Friday.

James

Re: NEW APP

A-n-d-r-e-w — Mon, 01 Aug 2022 17:33:38 GMT

I did that but it says "something went wrong and we cannot show you your remaining data at the moment. We're sorry about this. Please try again in a few minutes"

A few minutes?! Two days and it's still not working! It's clear that upgrades to the app aren't properly tested before they roll them out. It scores a pretty feeble 3.5/5 on Play Store reviews.

Re: NEW APP

Chris_B — Mon, 01 Aug 2022 18:58:12 GMT

@A-n-d-r-e-w That 3.5 will be for the my EE app as a whole not just this new revised version as it’s only just being rolled out. If that was also a common issue the roll out wouldn’t of happened. One user with an issue doesn’t mean the app is full of bugs. Have you cleared the device cache at all ?

Re: NEW APP

A-n-d-r-e-w — Mon, 01 Aug 2022 19:54:16 GMT

Yes, I've done that, and un-installed and re-installed the app, but no joy.

Re: NEW APP

Lord_Romer — Mon, 08 Aug 2022 18:35:35 GMT

You’ve got a very long way for me to like the app. On the first page it’s telling me I don’t have any data left…. So I clicked on that and it tried to sell me more data. I don’t more data as I have 149g left!!! A very clunky app indeed 😢

Re: NEW APP

James_B — Tue, 09 Aug 2022 07:12:07 GMT

Hi @Lord_Romer,

What response do you get if you text BALANCE to 150?

James

Re: NEW APP

Lord_Romer — Tue, 09 Aug 2022 17:19:57 GMT

i shouldn’t need to txt anything as the app gives me all the info I need.

My issue is, there is a message on my Home Screen of the app stating that I don’t have data and to tap it to buy more, when I do have data. I can’t see it at the moment as it’s my month end. The message has a green back ground and yellow writing.

When I click on Mobile Plan all the data info is there and was telling me I had 149g of data. So why does it tell me on my Home Screen I don’t have any?

Thanks

Re: NEW APP

Leanne_T — Tue, 09 Aug 2022 17:30:17 GMT

Hi @Lord_Romer

How long has this message been showing?

When does your allowance refresh?

If you go on the internet or use any apps do you get a prompt to purchase data?

Leanne.

Re: NEW APP

FUYOUEE — Sat, 08 Oct 2022 12:53:48 GMT

The new 'IMPROVED' app is absolutely hopeless and thats putting it mildly. Its full of adds and rubbish we are not interested in seeing. Yet the actual useful information like TOP UP HISTORY has been removed. We still cannot download and print our own VAT invoices or print out a yearly statement of payments (as pay as you go customer) EE customer service is appaulling. I wouldnt recommend them. EE just wants your money cares nothing for you as a customer. Their complaints team is rubbish too.

Re: NEW APP

XRaySpeX — Sat, 08 Oct 2022 13:11:39 GMT

@FUYOUEE wrote:

We still cannot download and print our own VAT invoices

You get no invoices or bills for PAYG.