topic Where are the spending cap options? in EE app and website

Where are the spending cap options?

john19658 — Wed, 27 Jul 2022 13:11:51 GMT

I can't find how to setup or mange my spend cap on either the app or web site. I spoke with customer services & they couldn't find it either

Re: Where are the spending cap options?

XRaySpeX — Wed, 27 Jul 2022 13:44:28 GMT

@john19658 : Are you on contract or PAYG?

Re: Where are the spending cap options?

john19658 — Wed, 27 Jul 2022 13:46:50 GMT

I Pay monthly contract

Re: Where are the spending cap options?

chistery — Wed, 27 Jul 2022 13:51:12 GMT

You also can only set a spend cap if you have joined or upgraded since Oct 2018.

Re: Where are the spending cap options?

john19658 — Wed, 27 Jul 2022 21:51:01 GMT

I’ve only join in the last few days.

Re: Where are the spending cap options?

Jon_K — Thu, 28 Jul 2022 07:43:51 GMT

Hi @john19658.

In your My EE Account, you need to go to Settings, Manage Plan, then Spend Caps.

You can also text SPEND CAP to 150.

Have a look at our Spend Caps Help Page for more information.

Jon

Re: Where are the spending cap options?

john19658 — Thu, 28 Jul 2022 08:19:20 GMT

Either it's not here or I'm in the wrong place, or My EE account Does not have the correct permissions for me, even though I'm the account holder. Please see attached.

Re: Where are the spending cap options?

Jon_K — Thu, 28 Jul 2022 10:21:41 GMT

Thanks @john19658.

Have you tried texting SPEND CAP to 150?

If you're unable to do this, I'd recommend getting back in touch with our Customer Care team so they can check your My EE Account permissions.

Jon