topic Unable to login to my account in EE app and website

Unable to login to my account

oldchapjeff — Tue, 26 Jul 2022 10:41:58 GMT

When I try to login I get a page that says I have successfully logged out. I have tried to re-register but when I try to add a device I get the successfully logged out page.

Re: Unable to login to my account

Schockwave — Tue, 26 Jul 2022 11:07:49 GMT

Hello @oldchapjeff ,

Welcome to the community,

I would suggest you ring customer service and ask them to reset your account. Have you tried logging out and then logging back in, to see if that sorts it? You cannot register again, as you are already registered with your email address and mobile number, so if not successful by logging out and trying to log in again, then a call to customer service is the next step.

Re: Unable to login to my account

muza65 — Tue, 25 Oct 2022 19:26:14 GMT

I'm also having the same problem, How does one log out when one cannot log in?

Re: Unable to login to my account

Christopher_G — Wed, 26 Oct 2022 07:07:24 GMT

Hi @muza65

Could you try logging in on a different device/browser please? Le me know if it's the same.

Chris