topic Re: EE Android App Not Working in EE app and website

EE Android App Not Working

kungfurob — Sun, 24 Jul 2022 19:43:57 GMT

Gone to use the EE app today on my Android device and I can get to the main screen and select either "Track Your Usage", "Help", "My EE", or "Log In" it takes me to an EE loading screen and never gets any further.
The app is up to date (Version 4.65.0), I've tried restarting the device and uninstalling and reinstalling the app but still having the same issue.
Any solution ideas please?

Thanks

Re: EE Android App Not Working

Northerner — Mon, 25 Jul 2022 05:22:24 GMT

Hi @kungfurob

Try going into settings and apps management then find the EE app and clear the cache/data.

Then try again.

Thanks

Re: EE Android App Not Working

kungfurob — Mon, 25 Jul 2022 05:33:57 GMT

Hi @Northerner,

Thanks for the suggestion.

I have tried this and am still getting the same results.

Thanks

Re: EE Android App Not Working

Leanne_T — Mon, 25 Jul 2022 07:07:40 GMT

Morning @kungfurob

Thanks for coming to the community.

Which device are you using?

Can you access your My EE account if you log in online?

Thanks 🙂

Leanne.

Re: EE Android App Not Working

kungfurob — Tue, 26 Jul 2022 07:59:03 GMT

Hi @Leanne_T
I am using an Oukitel WP9

I can access my account online ok.

Thanks

Re: EE Android App Not Working

Leanne_T — Tue, 26 Jul 2022 10:03:47 GMT

Thanks for coming back to me @kungfurob

Has this stopped working after an update?

Leanne.