topic Re: Account login in EE app and website

Account login

Amorim30 — Sun, 24 Jul 2022 14:02:23 GMT

I can't log into my EE account, you've successfully logged out when I try, I'm in Brazil outside the UK and I need to activate this plan call from anywhere 60 minutes £11.40 please I need help.1.40 I need help

Re: Account login

XRaySpeX — Sun, 24 Jul 2022 14:23:00 GMT

Can't easily read that!

@Amorim30 wrote:
I can't log into my EE account, you've successfully logged out when I try, I'm in Brazil outside the UK and I need to activate this plan call from anywhere 60 minutes £11.40 please I need help. 1.40 I need help

Re: Account login

XRaySpeX — Sun, 24 Jul 2022 14:28:31 GMT

@Amorim30 : Are you on contract or PAYG?

You've logged into your MyEE by the very fact that you've been able to post here. Go to My EE Mobile in it & then choose Add-ons from its menu.

Re: Account login

Amorim30 — Sun, 24 Jul 2022 14:50:12 GMT

Hi, thanks for your question , is contract my plan.

Re: Account login

Leanne_T — Sun, 24 Jul 2022 15:06:16 GMT

Hi @Amorim30

Can you log into the My EE app?

If so, please select Menu > Plan & Add-ons > Add-ons > Get more add-ons > Roaming.

Let me know if this works for you 🙂

Leanne.

Re: Account login

Amorim30 — Sun, 24 Jul 2022 15:15:24 GMT

no, i can’t..

Re: Account login

Leanne_T — Mon, 25 Jul 2022 06:30:25 GMT

Thanks for trying @Amorim30

What happens when you try and log into the My EE app?

Have you tried logging into your My EE account online from another browser?

Leanne.