topic Re: Account closed in EE app and website

Account closed

ismailmeral29 — Tue, 19 Jul 2022 12:55:41 GMT

Hi my ee mobile app closed help me

Re: Account closed

Leanne_T — Tue, 19 Jul 2022 13:46:46 GMT

Hi there @ismailmeral29

Thanks for posting.

Are you with us on pay as you go or pay monthly?

How long ago did you last log into your My EE?

Leanne 🙂

Re: Account closed

ismailmeral29 — Tue, 19 Jul 2022 16:23:11 GMT

Pay monthly

Re: Account closed

Leanne_T — Tue, 19 Jul 2022 16:30:42 GMT

Thanks @ismailmeral29

Can you log into your My EE account online?

Are you still able to use the phone for calls and texts?

Leanne.

Re: Account closed

ismailmeral29 — Tue, 19 Jul 2022 16:57:36 GMT

I can't login to the app

call ok

Re: Account closed

Leanne_T — Wed, 20 Jul 2022 06:45:02 GMT

Thanks @ismailmeral29

Can you try deleting and reinstalling the app, can you log in after doing this?

Leanne.

Re: Account closed

ismailmeral29 — Wed, 20 Jul 2022 09:25:44 GMT

I tried two or three times

Re: Account closed

Leanne_T — Wed, 20 Jul 2022 09:30:27 GMT

Thanks @ismailmeral29

In this case, please call us on 150 and the team can get this looked into for you.

Leanne.

Re: Account closed

ismailmeral29 — Thu, 21 Jul 2022 00:48:20 GMT

you are struggling for a simple operation. it did not open and no one helps

İ call 150 and nothing change

Re: Account closed

Christopher_G — Thu, 21 Jul 2022 07:23:02 GMT

Are you calling during 150 opening hours, @ismailmeral29?

Have you managed to speak to someone?

Chris

Re: Account closed

ismailmeral29 — Thu, 21 Jul 2022 07:59:35 GMT

I called 150, they said it will be opened, still not opened

Re: Account closed

Christopher_G — Thu, 21 Jul 2022 08:09:02 GMT

Could you just explain exactly what the problem is, @ismailmeral29? What error message are you getting?

Share a screenshot it possible too.

Thanks

Chris